Customer Services

Information, help, support and guidance

Important Notices

Important Notices

Product recalls, medical device alerts, field safety notices, delistings and other product changes.

Out of Hours and Emergency Deliveries

How to make urgent and emergency orders for products.

Customer Service Teams

Here you can find contact details for all of our regional Customer Services teams.

User Guides

Creating an account, user guides and system support.

Ordering, Delivery, Invoicing, Returns

How to order, delivery, invoice and returns information.

Latest Customer Notices

10 August 2017

Temporary Supply IssuesHalyard Healthcare, Microcuff Endotracheal Tubes

4 August 2017

Field Safety NoticeRecall of XRO Umbilical Catheter 40cm 3.5fg

2 August 2017

Temporary Supply IssuesAmbient Food and Dessert and Snacks

2 August 2017

Temporary Supply IssuesTeleflex EZ IO Stabilizer Dressing

24 July 2017

Temporary Supply IssuesGuardian Drapes

21 July 2017

Temporary Supply IssuesJohnson & Johnson Medical Devices System Issues

19 July 2017

Medical Device AlertNHS Improvement Patient Safety Alert 5 July 2017

Urgent Service Updates

11/08 11:00FIAB will be closed for summer vacation from Monday 07 August up to and including Sunday 20 August.

11/08 10:58B&H Surgical Ltd will be closed from Monday August 28th 2017 up to and including Friday September 8th 2017 to carry out internal Stock Taking. All orders placed will not be processed until Monday 11 September.

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