Customer Services

Information, help, support and guidance

Important Notices

Important Notices

Product recalls, medical device alerts, field safety notices, delistings and other product changes.

Ordering, Delivery, Invoicing, Returns

How to order, delivery, invoice and returns information.

User Guides

Creating an account, user guides and system support.

Customer Service Teams

Here you can find contact details for all of our regional Customer Services teams.

Out of Hours and Emergency Deliveries

How to make urgent and emergency orders for products.

Urgent Service Updates

24/05 12:13RESOLVED: The eCommerce systems issues on our website have now been resolved and all of our applications are available to use. We thank you for your patience. If you have any further queries or require support, please contact your usual customer service advisor.

27/04 15:27Fully resolved: We are experiencing temporary service disruption on a limited number of lines due to a mechanical fault at our National Distribution Centre in Rugby, which is affecting the fulfilment of some orders. For details of the products affected and alternatives available to order please see ICN077.

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