Customer Services

Information, help, support and guidance

Important Notices

Important Notices

Product recalls, medical device alerts, field safety notices, delistings and other product changes.

Out of Hours and Emergency Deliveries

How to make urgent and emergency orders for products.

Customer Service Teams

Here you can find contact details for all of our regional Customer Services teams.

User Guides

Creating an account, user guides and system support.

Ordering, Delivery, Invoicing, Returns

How to order, delivery, invoice and returns information.

Latest Customer Notices

12 December 2017

Pricing UpdateMedical Pulp Products

5 December 2017

Temporary Supply IssuesSeasonal Closures for eDirect and Blue Diamond suppliers

5 December 2017

Temporary Supply IssuesBecton Dickinson Microtainer range

1 December 2017

Temporary Supply IssuesRobinson Healthcare Speculums

1 December 2017

Temporary Supply IssuesK-Med Speculums

29 November 2017

Temporary Supply IssuesPre Operative Scrub Brush – FSL1620

28 November 2017

Temporary Supply IssuesRocialle and Unisurge Hook point suture scissors

Urgent Service Updates

23/11 17:21“Our online applications are now available. This includes: Online Catalogue & Ordering, eDC, eDC Gold and HDS."

23/11 09:05ABX304 The raw material supply issues affecting production of Healthy Start Vitamin Children’s Drops are now resolved and product stock has been reinstated to normal levels. Please order on-line as normal. No further issues are anticipated. Healthy Start Vitamin Women’s Tablets were unaffected by this short term problem.

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