Customer Services

Information, help, support and guidance

04/05/2017 New Out of Hours, Urgent and Emergency Deliveries

20/04/2017 New Customer Guide – how to get the best from our services

05/04/2017Online Catalogue and Ordering User Guide

28/04/2016Discount Management System Guide

07/01/2016VAT Reclaim Report

28/03/2017eDC User Guide

29/10/2015Home Delivery User Guide

13/02/2017Billing User Guide

01/08/2014Trust Savings Reports User Guide

Applying for extra DoH code access

e-DC PDA common issues and fixes

Urgent Service Updates

24/05 12:13RESOLVED: The eCommerce systems issues on our website have now been resolved and all of our applications are available to use. We thank you for your patience. If you have any further queries or require support, please contact your usual customer service advisor.

27/04 15:27Fully resolved: We are experiencing temporary service disruption on a limited number of lines due to a mechanical fault at our National Distribution Centre in Rugby, which is affecting the fulfilment of some orders. For details of the products affected and alternatives available to order please see ICN077.

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