Customer Services

Information, help, support and guidance

Applying for extra DoH code access

Billing User Guide

Customer Guide – how to get the best from our services

Discount Management System Guide

eDC PDA common issues and fixes

eDC User Guide

Guide to NHS Supply Chain Product Supply Routes and Lead Times

Home Delivery User Guide

Online Catalogue and Ordering User Guide

Out of Hours, Urgent and Emergency Deliveries

Trust Savings Reports User Guide

VAT Reclaim Report

Urgent Service Updates

15/03 14:10Home Delivery Service – Update. Care home deliveries remain on schedule and own home deliveries are on track. Order volumes will return to full quantity from Friday deliveries onwards (15/03/2019). Patients who have received a reduced quantity will receive the balance of their order in the coming weeks. We are currently experiencing issues with the order status from our warehousing system into the HDS online system. This is being addressed and an update will be provided once it is resolved. For emergency queries only, please contact: Home Delivery Customer Service Manager, Cheryl Murray Tel: 07503 163 189 (for trust use only) Email: OR Home Delivery Customer Service Team Leader, 0800 141 2255 Option 2

18/03 10:08We are aware some users are experiencing performance issues with our online applications; ordering, catalogue and website. Our IT team are working on these issues as a high priority to restore normal service. If you require any support in the meantime then please contact your local Customer Service team.

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