Home Delivery Service update
28 August 2026, 2.07pm
In Progress
The availability of our Home Delivery Service may currently be intermittent due to a technical issue. Searching by NHS trust name or patient is one of the functions that is affected.
A solution for some customers has been to ‘clear browser cache’ using their keyboard. Pressing the control ‘Ctrl’ button at the same time as the ‘F5’ button can often clear this previously stored cache memory and clear the technical issue. Please try this before contacting us for support.
Our IT team is currently investigating and we will provide a further update as soon as one is available.
We apologise for any inconvenience.