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Online Catalogue and Ordering – Technical Issues

6 January 2026, 4.11pm
Resolved

Our Online Catalogue and Ordering system is performing as expected and all users are able to access it as normal.

6 January 2026, 11.02am
In Progress

The Online Catalogue and Ordering system is now performing as expected and all users should be able to access it as normal. Should you continue to experience any difficulties please contact your Customer Services Advisor.

Our IT team will continue to monitor the situation throughout the day.

5 January 2026, 4.54pm
In Progress

We are aware access to our Online Catalogue and Ordering system may still be intermittent.

Our IT team is continuing to monitor the situation as a priority and a further update will be provided tomorrow morning.

Please contact your Customer Service Advisor during office hours for any order or delivery queries that you might have.

5 January 2026, 1.13pm
In Progress

We are continuing to experience intermittent access issues to our Online Catalogue and Ordering system.

Our IT team is still investigating and it is being treated as a priority.

Your Customer Service Advisor will be able to support with any order or delivery queries if you have any concerns about demand that has been placed today.

5 January 2026, 10.01am
In Progress

We are experiencing technical issues with our Online Catalogue and Ordering system.

Our IT team is investigating as a priority.

If you have an urgent request please call or email your Customer Service Advisor