Safety Alert Terumo UK Ltd Safety Hypodermic Needle 23G FTR3012 (ICN 3009)

• The product safety complaints received by NHS Supply Chain regarding a Safety Hypodermic Needle (FTR3012) have been thoroughly reviewed by Terumo UK Ltd.
• See our Downloads ▼ section to access the customer letter and statement from Terumo UK.
• FTR3012 is now available to order through our online catalogue.
• This ICN is now closed.

Change:

• NHS Supply Chain has made the decision to suspend one product from Terumo UK Ltd whilst we explore a potential issue.
• This decision has been made based on product safety complaints received by NHS Supply Chain.
• No further orders of the product will be dispatched until our investigation is complete.
• Please note the supplier has not issued a Field Safety Notice; this ICN is to advise customers of NHS Supply Chain’s actions.

Products Affected:

• There is one stocked product affected:
  • FTR3012 – Safety Hypodermic Needle 23G x 25mm (1 inch) Blue Sterile (MPC – SAN2325R1)
• The affected product is now suspended and unavailable to order.
• A potential indirect alternative product is available through our online catalogue:
  • FTR471 Safety Hypodermic Needle 23G Blue x 25mm Sterile.
• See our Downloads ▼ section to access the product listing for further information on the affected product code and potential alternative.

Next Steps:

• Customers who have stock of these products may continue using them if they have experienced no issues.
• However, if any product concerns arise, please notify NHS Supply Chain via our product complaints route.
• See our Useful Links section to submit a product complaint form.
• Alternatively, you may choose to quarantine the stock and arrange for its return.
• If you wish to return the product, please contact your local NHS Supply Chain Customer Service Advisor with full details of affected products.
• Returns should be processed using reason code 8 – (Not for Specification), with all goods returned no later than Monday 28 July 2025.
• If you have any further questions, please contact your NHS Supply Chain Hospital Care team or Customer Service Advisor.

Please note that due to the clinical nature of these alternative products, we advise you to consult your own clinical experts to ensure suitability for your organisations use of these products.

Please be aware that in the event of a Field Safety Notice/Product Recall we may need to provide manufacturers, UK responsible Persons and Distributers with contact details of customers who have potentially received the affected stock. This is to help them to reconcile their stock and evidence to the regulators that all actions have been taken to ensure that the unused products have been removed from customers to prevent inadvertent use of faulty and potentially unsafe products.