Product Update Ontex UK Ltd Shaped Pads (ICN 3336)

• We can confirm that the correct pricing has been updated in our online catalogue for the remaining product code:
  • CXP85290 – iD Sensitive Form Extra.
• All Ontex UK Ltd Shaped Pads have now had their bag/pack pricing corrected.
• Our Category Team will be reviewing all pricing discrepancies relating to this issue, which will be corrected via credits to ensure customers are charged the correct price.
• This ICN is now closed.

• We can confirm that the correct pricing has been updated in our online catalogue across the following product codes:
  • CXP85289 – iD Sensitive Form Extra Plus
  • CXP85291 – iD Sensitive Form Ultra
  • CXP85293 – iD Sensitive Form Normal
  • CXP85294 – iD Sensitive Form Super
  • CXP85317 – iD Sensitive Form Maxi.
• One product continues to have the incorrect case price. We continue to with our internal teams to correct the pricing on our systems, ensuring pack/bag pricing is applied instead of the incorrect case pricing:
  • CXP85290 – iD Sensitive Form Extra
• We do not yet have a confirmed resolution date; however, we will provide a further update for this ICN by 26 June 2026, even if the issue remains unresolved.
• In the interim, customers are advised to continue ordering the new product codes as normal.
• Once resolved, any pricing discrepancies relating to this issue will be corrected via credits to ensure customers are charged at the correct price.
• See our Downloads section for further information on the affected product codes including new prices.
• Customers will need to log in to our website to view further details.
• If you have any further questions, please contact your NHS Supply Chain ICS Manager.

• We are aware that the pricing error with shaped pads from Ontex UK Ltd continues and could impact customer orders.
• We continue to work with our internal teams to correct the pricing on our systems, ensuring pack/bag pricing is applied instead of the incorrect case pricing.
• This process requires stock revaluation across multiple depots, which is taking longer than anticipated.
• We do not yet have a confirmed resolution date; however, we will provide a further update for this ICN by Friday 12 June 2026, even if the issue remains unresolved.
• In the interim, customers are advised to continue ordering the new product codes as normal.
• Once resolved, any pricing discrepancies relating to this issue will be corrected via credits to ensure customers are charged at the correct price.
• See our Downloads section for further information on the affected product codes.
• Customers will need to log in to our website to view further details.
• If you have any further questions, please contact your NHS Supply Chain ICS Manager.

Change:

• We have been informed of a pricing error on six shaped pads from Ontex UK Ltd.
• As communicated in ICN 3184, Ontex are switching over to new MPCs across their Shaped Pads product range due to a rebrand. However, the case price has been uploaded incorrectly to our online catalogue for the new product codes instead of the bag price.
• See our Useful Links section to view ICN 3184.
• We are working with internal teams to update the correct pricing in our online catalogue, and we expect this to be completed by 28 May 2026.
• In the interim, customers can still place orders for the new products, and once the pricing error has been resolved, we will credit customers to ensure the correct pricing has been charged for any orders during the incorrect pricing period.
• Please note, new product codes CXP85293 and CFP85317 are currently unavailable to view or order in our online catalogue, this is due to remaining stock of the old products remaining in our network.

Next Steps:

• See our Downloads section for further information on the affected product codes.
• Customers will need to log in to our website to view further details.
• If you have any further questions, please contact your NHS Supply Chain Acute team.