Supply Issue Philips Healthcare Oro-Nasal Masks (ICN 2761)

• The supply issue with Oro-Nasal Mask products from Philips Healthcare is now resolved.
• One product code has been delisted from our online catalogue:
  • FAG767 – Masks NIV & Sleep Therapy AF531 Oro Nasal EE Full Face Mask 4 Point HG Small.
• All remaining product codes are now available to order through our online catalogue.
• This ICN is now closed.

• The supply issue with Oro-Nasal Mask products from Philips Healthcare is continuing.
• Three further product codes are now unavailable to order:
  • FAG767 – Masks NIV & Sleep Therapy AF531 Oro Nasal EE Full Face Mask 4 Point HG Small
  • FAG768 – Masks NIV & Sleep Therapy – AF531 Oro Nasal SE Full Face Mask 4 Point HG Medium
  • FAG769 – Masks NIV & Sleep Therapy AF531 Oro Nasal SE Full Face Mask 4 Point HG Large.
• Three product codes remain suspended and unavailable to order:
  • FAG755 – Masks NIV & Sleep Therapy AF531 Oro Nasal EE Full Face Mask 4 Point HG Small
  • FAG756 – Masks NIV & Sleep Therapy AF531 Oro Nasal EE Full Face Mask 4 Point HG Medium
  • FAG757 – Masks NIV & Sleep Therapy AF531 Oro Nasal EE Full Face Mask 4 Point HG Large.
• Six product codes are now affected in total.
• Potential indirect alternative products are available to order through our online catalogue for the affected products. However, some of these products may also become subject to intermittent supply with the increase in demand.
• See our Downloads ▼ section to access the product listing for further information on the affected product codes and potential alternatives.
• The supply issue is still anticipated to be resolved by 1 April 2025.

Change:

• The supplier Philips Healthcare has informed us of a supply issue with its Oro-Nasal Mask products.
• Three product codes are affected in total:
  • FAG755 – Masks NIV & Sleep Therapy AF531 Oro Nasal EE Full Face Mask 4 Point HG Small
  • FAG756 – Masks NIV & Sleep Therapy AF531 Oro Nasal EE Full Face Mask 4 Point HG Medium
  • FAG757 – Masks NIV & Sleep Therapy AF531 Oro Nasal EE Full Face Mask 4 Point HG Large.
• The supply issue is due to raw material shortage.

Impact:          

• The affected codes are currently suspended and unavailable to order.
• Potential indirect alternative products are available to order through our online catalogue:
• However, some of these products may also be subject to intermittent supply.
• See our Downloads ▼ section to access the product listing for further information on the affected product codes and potential alternatives.
• The supply issue is anticipated to be resolved by 1 April 2025.

Next Steps:              

• Customers are advised to log into our website to view the potential indirect alternative products.
• The continuing supply issue is being monitored in conjunction with the supplier and we will continue to review the stock situation to minimise further disruption and update this ICN with the latest information as it becomes available.
• However, as this is currently a disrupted market and supply is subject to rapid change, the alternatives offered may also be experiencing temporary supply issues and therefore, customers may need to consider clinically reviewing all additional alternatives provided.
• If you have any further questions, please contact your local NHS Supply Chain Customer Services Advisor.

Please note that due to the clinical nature of these alternative products, we advise you to consult your own clinical experts to ensure suitability for your organisations use of these products.