Supply Issues Delmore Eye Masks CVW021 (ICN 2903)

• The supply issue with Eye Masks from Delmore is now resolved.
• CVW021 is now available to order through our online catalogue.
• This ICN is now closed.

• The supply issue with Eye Masks from Delmore has improved.
• One product is now available to order through our online catalogue:
  • CVW033.
• One product which was subject to intermittent supply is now suspended and unavailable to order:
  • CVW021.
• One product is now affected in total.
• Potential indirect alternative products are available to order through our online catalogue.
• As CVW033 is now available and an alternative for CVW021, this has been updated in the product listing.
• See our Downloads ▼ section to access the product listing for further information on the affected product code and potential alternatives.
• We will update this ICN as soon as we have further information.
• The supply issue is now anticipated to be resolved by 20 July 2025.

• The supply issue with Eye Masks from Delmore is continuing.
• CVW021 is no longer suspended and is now subject to intermittent supply.
• CVW033 is now suspended an unavailable to order.
• Two products remain affected in total.
• Potential indirect alternative products are available to order through our online catalogue.
• See our Downloads ▼ section to access the product listing for further information on the affected product codes and potential alternatives.
• We will continue to review the stock to minimise further disruption and will update this ICN as soon as we have further information.
• The supply issue is now anticipated to be resolved by 16 June 2025.

Change:

• The supplier Delmore has informed us of a supply issue with its Eye Masks products.
• There are two product codes affected:
  • CVW021 – Eye Mask To Improve Sleep
  • CVW033 – Eye Mask To Aid Sleep.
• The supply issue is due to supplier manufacturing issues.

Impact:          

• CVW021 is currently suspended and unavailable to order.
• CVW033 is currently available while our remaining stocks last, before being suspended and unavailable to order.
• Potential indirect alternative products are available to order through our online catalogue.
• See our Downloads ▼ section to access the product listing for further information on the affected product codes and potential alternatives.
• The supply issue is anticipated to be resolved by 30 May 2025.

Next Steps:              

• Customers are advised to log into our website to view the potential indirect alternative products.
• We will update the ICN when we have further information.
• If you have any further questions, please contact your local NHS Supply Chain Customer Services Advisor.