Supply Issues Delmore Eye Masks CVW021 (ICN 2903)
Important Customer Notice Status Update Type Supply Disruption
Ref: 2025/2903
ICN Number: 2903
- The supply issue with Eye Masks from Delmore has improved.
- One product is now available to order through our online catalogue:
- CVW033.
- One product which was subject to intermittent supply is now suspended and unavailable to order:
- CVW021.
- One product is now affected in total.
- Potential indirect alternative products are available to order through our online catalogue.
- As CVW033 is now available and an alternative for CVW021, this has been updated in the product listing.
- See our Downloads ▼ section to access the product listing for further information on the affected product code and potential alternatives.
- We will update this ICN as soon as we have further information.
- The supply issue is now anticipated to be resolved by 20 July 2025.
- The supply issue with Eye Masks from Delmore is continuing.
- CVW021 is no longer suspended and is now subject to intermittent supply.
- CVW033 is now suspended an unavailable to order.
- Two products remain affected in total.
- Potential indirect alternative products are available to order through our online catalogue.
- See our Downloads ▼ section to access the product listing for further information on the affected product codes and potential alternatives.
- We will continue to review the stock to minimise further disruption and will update this ICN as soon as we have further information.
- The supply issue is now anticipated to be resolved by 16 June 2025.
Change:
- The supplier Delmore has informed us of a supply issue with its Eye Masks products.
- There are two product codes affected:
- CVW021 – Eye Mask To Improve Sleep
- CVW033 – Eye Mask To Aid Sleep.
- The supply issue is due to supplier manufacturing issues.
Impact:
- CVW021 is currently suspended and unavailable to order.
- CVW033 is currently available while our remaining stocks last, before being suspended and unavailable to order.
- Potential indirect alternative products are available to order through our online catalogue.
- See our Downloads ▼ section to access the product listing for further information on the affected product codes and potential alternatives.
- The supply issue is anticipated to be resolved by 30 May 2025.
Next Steps:
- Customers are advised to log into our website to view the potential indirect alternative products.
- We will update the ICN when we have further information.
- If you have any further questions, please contact your local NHS Supply Chain Customer Services Advisor.