Supply Issues Henry Schein Dental Multiple Products (ICN 3058)

• The supply issue with Henry Schein Dental products is now resolved.
• All 748 product codes are now available to order through our online catalogue.
• This ICN is now closed

• The supply issue due to a potential contractual change with Henry Schein Dental products is continuing.
• Two further products have now been delisted from our online catalogue:
  • IEZ2679 and IEZ2678.
• Nine products are subject to intermittent supply:
  • IEZ2723, IEZ3344, IEZ6330, IEZ6397, IEZ6404, IEZ6518, IEZ7122, ILA1101 and ILE1567.
• 739 products are suspended and unavailable to order.
• 748 products are now affected in total.
• Unfortunately, for most products there are no alternatives available.
• Please feel free to contact the Dental team for any help with alternatives:

  Dental Enquiries

  dental_enquiries@supplychain.nhs.uk

  01925 692 028

• See our Downloads ▼ section to access the updated product listing for further information on the affected product codes and potential alternatives.
• We are working to resolve this matter promptly to ensure continuity of supply and will provide an update as soon as possible
• We’re nearing the end of discussions with Henry Schein and hope to resume normal business as soon as possible.
• We aim to update this ICN by 30 November 2025, if no resolution has been achieved beforehand.

• The supply issue due to a potential contractual change with Henry Schein Dental products is continuing.
• 522 further products are now affected.
• Nine products are now subject to intermittent supply:
  • IEZ2723, IEZ3344, IEZ6330, IEZ6397, IEZ6404, IEZ6518, IEZ7122, ILA1101 and ILE1567.
• 741 products are now suspended and unavailable to order.
• 750 products are now affected in total.
• Unfortunately, for most products there are no alternatives available.
• Please feel free to contact the Dental team for any help with alternatives:

  Dental Enquiries

  dental_enquiries@supplychain.nhs.uk

  01925 692 028

• See our Downloads▼ section to access the updated product listing for further information on the affected product codes and potential alternatives.
• We are working to resolve this matter promptly to ensure continuity of supply and will provide an update as soon as possible
• There is still no anticipated resolution date, and we aim to update this ICN by 31 October 2025.

• The supply issue due to a potential contractual change with Henry Schein Dental products is continuing.
• 109 additional products have been added to the ICN.
• Five Products have been delisted from the online catalogue:
  • IEZ2805, IEZ2807, IEZ3258, IEZ3361 and ILA695.
• 165 products are suspended (Highlighted in yellow on the product listing).
• 63 are subject to intermittent supply.
• 228 products are now affected in total.
• Not all products have alternatives listed in the product listing.
• Please feel free to contact the Dental team for any help with alternatives:

  Dental Enquiries

  dental_enquiries@supplychain.nhs.uk

  01925 692 028

• See our Downloads ▼ section to access the updated product listing for further information on the affected product codes and potential alternatives.
• We are working to resolve this matter promptly to ensure continuity of supply and will provide an update as soon as possible
• There is still no anticipated resolution date, but we still aim to update the ICN by 31 October 2025.

• The supply issue due to a potential contractual change with Henry Schein Dental products is continuing.
• 122 products remain affected and unavailable.
• Further alternatives have been added and amendments made to the product listing.
• Please note, our online catalogue is in the process of being updated to reflect the alternatives.
• Not all products have alternatives listed in the product listing.
• Please feel free to contact the Dental team for any help with alternatives:

  Dental Enquiries

  dental_enquiries@supplychain.nhs.uk

  01925 692 028

• See our Downloads ▼ section to access the updated product listing for further information on the affected product codes and potential alternatives.
• We are working to resolve this matter promptly to ensure continuity of supply and will provide an update as soon as possible
• There is still no anticipated resolution date, but we still aim to update the ICN by 30 September.

Change:

• We are currently experiencing a supply issue due to a potential contractual change with Henry Schein Dental products.
• There are 122 products affected.
• These product codes are currently unavailable due to ongoing commercial discussions with the supplier.
• We are working to resolve this matter promptly to ensure continuity of supply and will provide an update as soon as possible

Impact:          

• All the affected product codes are currently unavailable.
• Potential indirect alternative products are available to order through our online catalogue for some products.
• However, some of these products may also be subject to intermittent supply.
• Please feel free to contact the Dental team for any help with alternatives:

  Dental Enquiries

  dental_enquiries@supplychain.nhs.uk

  01925 692 028

• See our Downloads ▼ section to access the product listing for further information on the affected product codes and potential alternatives.
• Please note, our online catalogue is in the process of being updated to reflect the alternatives.
• There is no anticipated resolution date, but we will aim to update this ICN by 30 September 2025.

Next Steps:              

• Customers are advised to log into our website to view the potential indirect alternative products.
• However, as this is currently a disrupted market and supply is subject to rapid change, the alternatives offered may also be experiencing temporary supply issues and therefore, customers may need to consider clinically reviewing all additional alternatives provided.
• The continuing supply issue is being monitored in conjunction with the supplier, and we will update this ICN with the latest information as it becomes available.
• If you have any further questions, please contact your local NHS Supply Chain Hospital Care team or NHS Supply Chain Customer Services Advisor.

Please note that due to the clinical nature of these alternative products, we advise you to consult your own clinical experts to ensure suitability for your organisations use of these products.