Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Important Customer Notice Status New Type Supply Disruption

Ref: 2026/3261 ICN Number: 3261

Situation overview

We have been informed by our supplier, Heraeus Medical, of a packaging fault affecting their bone cement products. This issue has temporarily halted production at their main site and will impact product availability for at least two months.
We have established an incident team and are working closely with Heraeus Medical.
We are assessing the potential supply impact and will provide further updates as more information becomes available
We are coordinating with the Department of Health and Social Care and NHS England to manage the situation nationally. As part of this national response, National Clinical Directors in these areas are involved. Further national guidance will be shared via NHS England.
NHS Supply Chain is engaging with the impacted supplier Heraeus Medical and alternative suppliers to identify potential support options. Trusts are asked not to contact suppliers directly at this stage, as this is being coordinated nationally.
We will share further updates as soon as more information becomes available.

Change:

This impacts 15 Heraeus Medical product codes:
- FQQ1001, FQQ388, FQQ113, FJI4643, FQQ1061, FQQ1151, FQQ1111, FQQ1131, FQQ1101, FQQ1081, FQQ1091, FQQ1021, FQQ1031, FQT85049 and FQQ1011.
The supply issue is due to supplier manufacturing issues.

Impact:

We are engaging with alternative suppliers in this market and are identifying their ability to provide alternative products that are compliant routes to market in this period of disruption. This will be communicated as soon as possible via a product listing update to this ICN.
Heraeus Medical have indicated this will take a minimum of two months to return to full production. Firmer timeframes will be shared as the supplier response plan is determined.

Next Steps:

Regular updates and trust action will be shared on this ICN.
See our Downloads ▼ section to view the product listing and the customer letter from Heraeus Medical about the supply disruption.
Please ensure Clinical teams and Orthopaedic teams within your trust are made aware of this issue.
Trusts should start to consider the impact to their trust and review local decision-making for using alternative products.
A weekly customer webinar will be held to inform trusts about the latest situation. The first of these will be held at 11am on Thursday 19 February 2026. Invites will be sent by our Voice of the Customer team.
If you have any questions, please speak to your customer service advisor or your ICS Manager for further support.

3261 Heraeus Medical Product Listing 17 February 2026
An Excel file showing the product listing for ICN 3261.
3261 Heraeus Medical Customer Letter 17 February 2026
A PDF showing the customer letter for ICN 3261.