Supply Issues ICU Medical eDirect Products (ICN 3364)

• ICU Medical have issued an update regarding service levels and remediation plan.
• See our Downloads ▼ section to view the updated supplier letter dated 17 June 2026.
• The primary driver of the reduced service levels currently being experienced is shipping delays caused by operational disruptions within ICU Medical’s Netherlands distribution network.
• ICU Medical have paused warehouse consolidation until 1 July 2026 to prioritise backorder recovery.
• ICU Medical’s eDirect products will continue to have an extended lead time until the end of June 2026.
• We will update the ICN as soon as we have further information.

• ICU Medical Oracle systems are now active.
• There are many eDirect orders that are transmitting to the ICU Medical Oracle system today.
• ICU Medical warehouses will resume despatching orders today.
• Customers can expect an extended lead time while ICU Medical work through the back log.
• We anticipate returning to ICU Medical standard lead time for the eDirect products by the end of June 2026.
• We will update the ICN as soon as we have further information.
• See our Downloads ▼ section to view the supplier letter dated 15 June 2026.

• The critical outage with a key operating system from ICU Medical is continuing.
• Due to the outage, they are currently unable to process transactions.
• This may affect orders for products that are supplied via our eDirect route.
• ICU Medical products stocked by NHS Supply Chain are not currently affected and remain available for order and delivery.
• Orders for eDirect ICU Medical products may be affected by the outage.
• ICU Medical are expecting a recovery in the UK over this weekend, aiming to restore their normal service.
• The supply issue is anticipated to be resolved by 15 June 2026.

Change:

• ICU Medical have informed us they are experiencing a critical outage affecting their key operating system.
• As a result, they are currently unable to process transactions.
• This issue may impact orders for products supplied via our eDirect route.
• ICU Medical products stocked by NHS Supply Chain are not affected and remain available for order.

Impact:

• Orders for ICU Medical products supplied via eDirect may be disrupted.
• Products stocked by NHS Supply Chain continue to be available and can be ordered as normal.

 Next Steps:                               

• ICU Medical are working to resolve the issue and restore normal service as quickly as possible.
• The ICN will be updated as soon as further information becomes available from ICU Medical.