Supply Issues Ontex UK Ltd Belted Pads (ICN 3260)

Change:

• The supplier Ontex UK Ltd has informed us of a supply issue with its Belted Pads.
• There are 19 product codes affected in total.
• 13 affected codes are specifically for our Home Delivery Service.
• The supply issue is due to supplier manufacturing issues.

Impact:          

• All the affected product codes are currently available whilst stock lasts, once the stock is depleted the product codes will be unavailable to order.
• There are currently no agreed alternatives listed in our online catalogue, we are working with alternative suppliers to review alternatives that can support an increase in demand. Once we have confirmed alternatives, we will update this ICN accordingly.
• See our Downloads ▼ section to access the product listing for further information on the affected product codes.
• The supply issue is anticipated to be resolved by 27 November 2026.

Next Steps:              

• Customers are advised to log into our website to view the product listing for further information.
• The continuing supply issue is being monitored in conjunction with the supplier, and we will continue to review the stock situation to minimise further disruption and update this ICN with the latest information as it becomes available.
• However, as this is currently a disrupted market and supply is subject to rapid change, the alternatives offered may also be experiencing temporary supply issues and therefore, customers may need to consider clinically reviewing all additional alternatives provided.
• If you have any further questions, please contact your local NHS Supply Chain Customer Services Advisor.

Please note that due to the clinical nature of these alternative products, we advise you to consult your own clinical experts to ensure suitability for your organisations use of these products.