Supply Issues Ontex UK Ltd Belted Pads (ICN 3260)

• The supply issue with belted pads from Ontex UK is continuing.
• Three product codes are currently suspended and unavailable to order:
  • CFP2688 – Belt product for moderate to heavy incontinence D14 Small 60-95cm (Textile Back Sheet)
  • CFP1699 – Belt product for moderate to heavy incontinence D15 Medium 70-115cm (Textile Back Sheet)
  • CFP1930 – Belt product for moderate to heavy incontinence D15 XL 100-155cm (Textile Back Sheet).
• 16 product codes remain available whilst stock lasts, once the stock is depleted the product codes will be unavailable to order.
• 13 affected products remain specifically for our Home Delivery Service.
• 19 products remain affected in total.
• Potential indirect alternative products are still available to order through our online catalogue for the affected products. However, some of these products may also become subject to intermittent supply with the increase in demand.
• See our Downloads ▼ section to access the product listing for further information on the affected product codes and potential alternatives.
• We will continue to review the stock to minimise further disruption.
• We will update this ICN as soon as we have further information.
• The supply issue is still anticipated to be resolved by 27 November 2026.

• The supply issue with Belted Pads from Ontex UK is continuing.
• 13 affected products remain specifically for our Home Delivery Service.
• 19 products remain affected in total.
• The affected product codes remain available whilst stock lasts, once the stock is depleted the products will be unavailable to order.
• Potential indirect alternative products have now been sourced for some of the affected products and are available to order.
• However, some of these products may also become subject to intermittent supply with the increase in demand.
• Complete a demand capture form to provide us with your chosen alternatives, this is essential so that we can support you with switching.
• This information will be used to share with your chosen alternative supplier, to ensure we build up stocks of your alternatives and ensure we have enough products in our network to minimise impact to service.
• Home Delivery Service customers will be contacted by the Home Delivery Customer Services team directly about this supply issue and will work closely with customers for alternatives and next steps.
• See our Downloads ▼ section to access the product listing for further information on the affected product codes and potential alternatives.
• See our Downloads ▼ section to obtain a demand capture form.
• We will continue to review the stock to minimise further disruption and will update this ICN as soon as we have further information.
• The supply issue is still anticipated to be resolved by 27 November 2026.

Change:

• The supplier Ontex UK Ltd has informed us of a supply issue with its Belted Pads.
• There are 19 product codes affected in total.
• 13 affected codes are specifically for our Home Delivery Service.
• The supply issue is due to supplier manufacturing issues.

Impact:          

• All the affected product codes are currently available whilst stock lasts, once the stock is depleted the product codes will be unavailable to order.
• There are currently no agreed alternatives listed in our online catalogue, we are working with alternative suppliers to review alternatives that can support an increase in demand. Once we have confirmed alternatives, we will update this ICN accordingly.
• See our Downloads ▼ section to access the product listing for further information on the affected product codes.
• The supply issue is anticipated to be resolved by 27 November 2026.

Next Steps:              

• Customers are advised to log into our website to view the product listing for further information.
• The continuing supply issue is being monitored in conjunction with the supplier, and we will continue to review the stock situation to minimise further disruption and update this ICN with the latest information as it becomes available.
• However, as this is currently a disrupted market and supply is subject to rapid change, the alternatives offered may also be experiencing temporary supply issues and therefore, customers may need to consider clinically reviewing all additional alternatives provided.
• If you have any further questions, please contact your local NHS Supply Chain Customer Services Advisor.

Please note that due to the clinical nature of these alternative products, we advise you to consult your own clinical experts to ensure suitability for your organisations use of these products.