Supply Issues Philips Respironics CPAP Device and Modem Products FAG4632 (ICN 2816)

• The supply issue with CPAP Device and Modems from Philips Respironics is now resolved.
• FAG4632 is now available to order through our online catalogue.
• This ICN is now closed.

• The supply issue with CPAP Device and Modems has improved.
• Two product codes are now available to order through our online catalogue:
  • FAG85257 – CPAP Device DreamStation 2 Advanced Auto
  • FAG85258 – CPAP Device DreamStation 2 Advanced.
• One affected product code is now unavailable to order:
  • FAG4632 – NIV and CPAP Accessories DreamStation Cellular Modem w/Ox w/Data (Care Orchestrator Required).
• One product code is affected in total.
• There are currently no identified alternative products available to order through our online catalogue.
• We will update this ICN as soon as we have further information.
• The supply issue is now anticipated to be resolved by 28 April 2025.

Change:

• The supplier Philips Respironics has informed us of a supply issue with its CPAP Device and Modem products.
• Three product codes are affected in total:
  • FAG4632 – NIV and CPAP Accessories DreamStation Cellular Modem w/Ox w/Data (Care Orchestrator Required)
  • FAG85257 – CPAP Device DreamStation 2 Advanced Auto
  • FAG85258 – CPAP Device DreamStation 2 Advanced.
• Philips has advised of a component issue with modems resulting in limited stock availability.

Impact:          

• The affected product codes are currently subject to intermittent supply.
• Potential indirect alternatives products are available to order through our online catalogue for some of the products.
• Our online catalogue is in the process of being updated to reflect the alternatives listed on the product listing.
• See our Downloads ▼ section to access the product listing for further information on the affected product codes and potential alternatives.
• It is recommended customers review alternatives clinically and consider any training and consumables requirement if switching to an alternative device provider.
• The supply issue is anticipated to be resolved by 1 April 2025.

Next Steps:              

• Customers are advised to log into our website to view the potential indirect alternative products.
• Customers affected by the unavailability of the modem will need to consider use of another device as there are no universal modems.
• If reviewing alternatives, please consider any potential training that may be required.
• The continuing supply issue is being monitored in conjunction with the supplier and we will continue to review the stock situation to minimise further disruption and update this ICN with the latest information as it becomes available.
• However, as this is currently a disrupted market and supply is subject to rapid change, the alternatives offered may also be experiencing temporary supply issues and therefore, customers may need to consider clinically reviewing all additional alternatives provided.
• If you have any further questions, please contact your local NHS Supply Chain Customer Services Advisor.

Please note that due to the clinical nature of these alternative products, we advise you to consult your own clinical experts to ensure suitability for your organisations use of these products.