Supply Issues Unisurge International Ltd Medical Hollowware Framework Launch (ICN 2827)

• The Medical Hollowware products from Unisurge International Ltd are now delisted from our online catalogue, except for FSW516 which remains available while stocks last before being delisted.
• All replacement alternative products are now available to order.
• The alternative products now available to order through our online catalogue are:
  • Replacement code for FSW516 is FBF85269
  • Replacement code for FSW517 is FBF85368
  • Replacement code for MRA144 is FBF85267
  • Replacement code for MRA145 is FBF85266
  • Replacement code for FSL723 is FBF85270.
• See our Downloads ▼ section to access the product listing for further information on the affected product codes and replacement alternatives.
• This ICN is now closed.

• The Medical Hollowware products from Unisurge International Ltd are now delisted from our online catalogue.
• There is an issue with the catalogue which means new product code FBF85268, which replaces FSW517, is currently unavailable even though stock is available in the depot.
• Our IT team are currently investigating; at this present time, we don’t have a resolution date.
• We will update this ICN once FBF85268 is available to order.
• The other replacement products are available to order through our online catalogue:
  • Replacement code for FSW516 is FBF85269
  • Replacement code for MRA144 is FBF85267
  • Replacement code for MRA145 is FBF85266
  • Replacement code for FSL723 is FBF85270.
• See our Downloads ▼ section to access the product listing for further information on the affected product codes and alternatives.

• The supply issues with Medical Hollowware products are continuing.
• Two affected products remain subject to Protect Demand Management with reduced thresholds and are available while stocks last before being delisted from our online catalogue:
  • FSW517 and FSW516.
• Two affected products are available while stocks last before being delisted from our online catalogue:
  • MRA144 and MRA145.
• One affected product is no longer available and has been delisted from our online catalogue:
  • FSL723.
• Stock of the replacement products for FSW517, FSW516, MRA144 and MRA145 is now anticipated to be available week commencing 24 November 2025:
  • Replacement code for FSW517 is FBF85268
  • Replacement code for FSW516 is FBF85269
  • Replacement code for MRA144 is FBF85267
  • Replacement code for MRA145 is FBF85266.
• Stock of the replacement product for FSL723 is still anticipated to be available week commencing 1 December 2025:
  • Replacement code for FSL723 is FBF85270.
• See our Downloads ▼ section to access the product listing for further information on the affected product codes and alternatives.
• We will update this ICN once the new product codes mentioned above are available to order.

• The supply issues with Medical Hollowware products are continuing.
• Two affected products remain subject to Protect Demand Management with reduced thresholds and are available while stocks last before being delisted from our online catalogue:
  • FSW517 and FSW516.
• Three affected products are available while stocks last before being delisted from our online catalogue:
  • MRA144, MRA145 and FSL723.
• The alternatives for delisted product FSL2040 are now available to order:
  • FBF85160 and FBF85162.
• Stock of the replacement products for FSW517, FSW516, MRA144 and MRA145 is anticipated to be available week commencing 17 November 2025:
  • Replacement code for FSW517 is FBF85268
  • Replacement code for FSW516 is FBF85269
  • Replacement code for MRA144 is FBF85267
  • Replacement code for MRA145 is FBF85266.
• Stock of the replacement product for FSL723 is anticipated to be available week commencing 1 December 2025:
  • Replacement code for FSL723 is FBF85270.
• See our Downloads ▼ section to access the product listing for further information on the affected product codes and alternatives.
• We will update this ICN once the replacement codes mentioned above are available to order.

• The supply issues with Medical Hollowware products are continuing.
• Four affected products remain on Protect Demand Management with reduced thresholds to help maintain availability until alternatives arrive in early November. These items will be available while stocks last and will then be delisted from our online catalogue:
  • MRA144, MRA145, FSW517 and FSW516.
• FSL723 is currently available whilst our remaining stocks last.
• Unfortunately, there are issues with the alternatives for delisted product code FSL2040. The alternatives FBF85160 and FBF85162 are currently unavailable, and we will update this ICN once availability is known. The interim indirect alternative for all three affected product codes is FBF85174.
• We anticipate that the new replacement products for MRA144, MRA145, FSL723, FSW517 and FSW516 will now be available by early November. The product codes will be highlighted as part of this ICN once available.
• See our Downloads ▼ section to access the product listing for further information on the affected product codes and potential alternatives.
• We do not currently have a resolution date for the supply issue.
• We will update this ICN as soon as we have further information.

• The supply issues with Medical Hollowware products are continuing.
• Two affected products remain subject to Protect Demand Management and are available while stocks last before being delisted from our online catalogue:
  • MRA144 and MRA145.
• Two affected products remain available whilst our current stock last:
  • FSL723 and FSW517.
• One affected product remains available while our current stocks last then, will be unavailable until further stock is due in August. Once this stock is received it will be available until depleted and will then be delisted:
  • FSW516.
• Two affected product codes which were available whilst stocks last (FBF85172 and FTD090) are now delisted and alternatives are available:
  • Alternative for FBF85172 is FBF85138
  • Alternative for FTD090 is FBF85189.
• The alternative for delisted product FSL85046 is now available to order:
  • FBF85161.
• We anticipate that the new replacement products for MRA144, MRA145, FSL723, FSW517 and FSW516 will be available by the end of September. We will update this ICN as soon as the product codes are set up in our online catalogue.
• See our Downloads ▼ section to access the product listing for further information on the affected product codes and potential alternatives.
• We do not currently have a resolution date for the supply issue.
• We will update this ICN as soon as we have further information.

• The supply issues with Medical Hollowware products are continuing.
• Two affected products remain subject to Protect Demand Management and are available while stocks last before being delisted from our online catalogue:
  • MRA144 and MRA145.
• One affected product currently subject to Protect Demand Management is available while our current stocks last then will be unavailable until further stock is due in August. Once stock is received it will be available while stocks last and then delisted:
  • FSW516 – Container sputum disposable White pot 125ml (pack contains 100 pots).
• Four affected products are available whilst our remaining stocks last:
  • FBF85172, FSL723, FSW517 and FTD090.
• We anticipate that the new replacement products for MRA144, MRA145, FSL723, FSW517 and FSW516 will be available at the end of September. We will update this ICN as soon as the product codes are set up in our online catalogue.
• The alternative for delisted product FSL2041 is now available to order:
  • FBF85169 – Single Use Virgin Plastic Gallipot 120ml.
• Potential indirect alternative products are available to order through our online catalogue for the affected products.
• See our Downloads ▼ section to access the product listing for further information on the affected product codes and potential alternatives.
• We do not currently have a resolution date for the supply issue.
• We will update this ICN as soon as we have further information.

• The supply issues with Medical Hollowware products are continuing.
• Two affected products remain on Protect Demand Management and are available while stocks last before being delisted from our online catalogue:
  • MRA144, MRA145.
• Four affected products are available whilst our remaining stocks last:
  • FBF85172, FSL723, FSW517, FTD090.
• One affected product code has been delisted and is no longer available:
  • FTP096.
• One affected product currently on Protect Demand Management is available while our current stocks last then will be unavailable until further stock is due in August. Once this stock has been received, it will be available while that stock lasts, then will be delisted:
  • FSW516.
• 17 product codes in total are affected.
• We anticipate that the new replacement products for MRA144, MRA145, FSL723, FSW517 and FSW516 will be available at the end of September. The product codes will be highlighted as part of this ICN once available.
• Potential indirect alternative products are available to order through our online catalogue for the affected products.
• See our Downloads ▼ section to access the product listing for further information on the affected product codes and potential alternatives.
• We do not currently have a resolution date for the supply issue.
• We will update this ICN as soon as we have further information.

• The supply issue with the alternative for delisted product FTP000 has now been resolved:
  • FBF85155 – 30ml plastic medicine pot supplied by Praxis is now available to order through our online catalogue.
• However, if any product concerns arise, please notify us via our product complaints route.
• See our Useful Links section to submit a product complaint form.
• Four affected Unisurge product codes remain subject to Protect Demand Management and are available while stocks last before being delisted from our online catalogue:
  • FSW516, FTD090, MRA144 and MRA145.
• Four affected Unisurge product codes are available whilst our remaining stocks last:
  • FSL723, FTP096, FBF85172 and FSW517.
• Nine affected Unisurge product codes have been delisted and are no longer available:
  • FSL2040, FTP000, FBF85034, FSL2202, FSL2212, FSL2229, FSL2041, FTA157 and FSL85046.
• Potential indirect alternative products are available to order through our online catalogue for the affected products.
• See our Downloads ▼ section to access the product listing for further information on the affected product codes and potential alternatives.
• We do not currently have a resolution date for the supply issue.
• We will update this ICN as soon as we have further information.

• The supply issues with Medical Hollowware products are continuing.
• There is an issue with the alternative for delisted product FTP000:
  • FBF85155 – 30ml plastic medicine pot supplied by Praxis.
• Whilst we investigate, FBF85155 will be unavailable to order.
• Alternatives for FBF85155 are available to order, both products have lead times of 3 days:
• • FBF85159 – supplied by Gen X Medical
  • FBF85139 – supplied by Continuum Scotland.
• Four affected Unisurge product codes remain on Protect Demand Management and are available while stocks last before being delisted from our online catalogue:
• • FSW516, FTD090, MRA144 and MRA145.
• Four affected Unisurge product codes are available whilst our remaining stocks last:
  • FSL723, FTP096, FBF85172 and FSW517.
• Nine affected Unisurge product codes have been delisted and are no longer available:
  • FSL2040, FTP000, FBF85034, FSL2202, FSL2212, FSL2229, FSL2041, FTA157 and FSL85046.
• Potential indirect alternative products are available to order through our online catalogue for the affected products.
• See our Downloads ▼ section to access the product listing for further information on the affected product codes and potential alternatives.
• We do not currently have a resolution date for the supply issue.
• We will update this ICN as soon as we have further information.

• The supply issues with the new Medical Holloware products supplied by GenX has improved.
• Six new products are now available to order through our online catalogue:
  • FBF85156, FBF85157, FBF85158, FBF85159, FBF85173 and FBF85174.
• FTP000 has now been delisted from our online catalogue.
• The indirect alternative to FTP000 is now available to order:
  • FBF85155 – 30ml single use plastic medicine pot supplied by Praxis.
• The indirect alternative for delisted product FSL2040 is now available to order through our online catalogue:
  • FBF85160 – Single Use Virgin Plastic Wash Bowl Graduated 6000ml.
• The indirect alternative for affected product FTP096 is now available to order through our online catalogue:
  • FBF85168 60ml single use plastic medicine pot supplied by Medscience.
• See our Downloads ▼ section to access the updated alternatives on the product listing for further information.
• We will update this ICN as soon as we have further information.

• The supply issues with Medical Hollowware products are continuing.
• The indirect alternative for affected product FTP000 is now available to order through our online catalogue:
  • FBF85155 – 30ml single use plastic medicine pot supplied by Praxis.
• FTP00 remains available whilst stocks last but customers are advised to start purchasing the new alternative.
• Alternative codes FSL2040 and EVX284 have been delisted from our online catalogue, the product listing has been updated to reflect this.
• FSL118 is available while our remaining stocks last and will then being delisted from our online catalogue.
• See our Downloads ▼ section to access the product listing that has been updated to reflect the above.
• We do not currently have a resolution date for the supply issue and will update this ICN as soon as we have further information.

• The supply issues with Medical Hollowware products are continuing.
• One alternative product code is suspended due to an incorrect Unit of Issue; MedScience is currently reworking the stock to correct this:
  • FBF85169 – Single Use Virgin Plastic Gallipot 120ml.
• Customers are advised to order the interim alternative, FSL2041 until the MedScience stock is back in depots.
• FSL2041 is one of the product codes affected in this ICN which is being delisted but it is currently available whilst stocks last.
• See our Downloads ▼ section to access the product listing for further information on the affected product codes and potential alternatives.
• We do not currently have a resolution date for the supply issue and will update this ICN as soon as we have further information.

• The supply issues with Medical Hollowware products are continuing.
• Due to a change in the route to market, the alternative for affected product FTD090 (FBF85176) has been replaced with FBF85189.
• The availability date for the alternative product remains unchanged.
• See our Downloads ▼ section to access the product listing for further information on the affected product codes and potential alternatives.

• The supply issues with Medical Hollowware products are continuing.
• Five further product codes are now delisted from our online catalogue and no longer available to order:
  • FBF85034, FSL2202, FSL2212, FSL2229 and FSL85046.
• 10 product codes remain on Protect Demand Management and are available while stocks last before being delisted from our online catalogue:
  • FSL2040, FSL723, FSW516, FTD090, FTP000, FTP096, MRA144, MRA145, FBF85172 and FSW517.
• These products are available to order through NHS Supply Chain. However, trusts are allocated a maximum daily quantity or “threshold” to ensure fair supply of available stock across the NHS.
• Two product codes are now available while our remaining stocks last, once the remaining stock has depleted then the products will be delisted from our online catalogue:
  • FSL2041 and FTA157.
• 10 products are now affected in total.
• The stock of interim alternatives from Unisurge have been secured to support continuity of supply until the replacements are available. These are the products affected on this ICN and are available whilst stocks last.
• This was communicated during the webinar 11 March 2025.
• The indirect alternatives listed on the product listing are the new replacement products and we have included dates that we expect these to become available.
• The availability dates will be closely monitored and the ICN updated when these products are made live.
• See our Downloads ▼ section to access the product listing for further information on the affected product codes and potential alternatives.
• We will continue to review the stock to minimise further disruption and will update this ICN as soon as we have further information.

• Update on new stocked products from 7 April 2025:
  • One product code may not be available at go live due to shipping delays:
    • FBF85168 – Single Use Virgin Plastic Medicine Pot 60ml (MedScience).
  • We are expecting the stock within the first week of Go Live, however this is currently unconfirmed.
  • Please continue to order existing product FTP096 in the meantime.
• We will continue to review the situation to minimise further disruption.
• We will update this ICN as soon as we have further information.

• We have added a further tab to the product listing for the impacted alternatives.
• On the previous update there was an error, the below alternative product code was listed as FSL1188 when it is FSL118:
  • Single Use Plastic Bowl 2500ml:
    • FSL118 (Polyco Healthline) Bowl general purpose 3 litre capacity pulp will be available to order as an interim alternative. FSL118 (Polyco Healthline) will result in a 55p per unit cost saving
• We will continue to review the situation to minimise further disruption and will update this ICN as soon as we have further information.

• As a result of the recent tender renewal, the products supplied by Unisurge International Ltd on the Medical Hollowware framework will be delisted from 7 April 2025.
• Following the customer webinar held 11 February 2025 and the commencement of the customer launch 24 February 2025, some of the alternative products identified will not be available from 7 April 2025 due to manufacturing delays.
• 11 alternative product codes will be unavailable from 7 April 2025:
  • FBF85155, FBF85160, FBF85176, FBF85156, FBF85159, FBF85177, FBF85173, FBF85175, FBF85174, FBF85161 and FBF85167.
• 11 affected product codes remain subject to Protect Demand Management (PDM):
  • FTP000, FTP096, MRA144, FSL723, MRA145, FTD090, FSW516, FSL2041, FTA157, FSW517, FSL2040 and FBF85172.
• One affected product previously subject to PDM is now suspended and unavailable to order until 7 April 2025:
  • FSW516.
• 12 product codes remain affected in total.
• Update on new stocked products from 7 April 2025:
  • Single Use Plastic Medicine Pot 30ml:
    • FBF85155 (Praxis) Single Use Virgin Plastic Medicine Pot 30ml will not be available at go live due to manufacturing delays
    • The existing product FTP000 (Unisurge) will remain available whilst stocks last and we expect FBF85155 (Praxis) to be available mid-April.
    • Single Use Plastic Wash Bowl 6000ml:
    • FBF85160 (GenX) Single Use Virgin Plastic Wash Bowl 6000ml will not be available at go live due to manufacturing delays
    • The existing product FSL2040 (Unisurge) will remain available whilst stocks last. FBF85160 (GenX) availability to be confirmed once stock has shipped.
  • Update on new eDirect products from 7 April 2025:
    • Single Use Plastic Gallipot 60ml:
      • FBF85176 (MedScience) Single Use Virgin Plastic Gallipot 60ml will not be available at go live due to manufacturing delays
      • EVX049 (Rocialle) Gallipot sterile 60ml polypropylene single wrap will be available to order as an interim alternative. EVX049 (Rocialle) will result in a 3p per unit cost pressure. We expect stock of FBF85176 (MedScience) to be available early-May.
    • Disposable Polypropylene Bowl 500ml:
      • FBF85156 (GenX) Single Use Virgin Plastic Gallipot 500ml will not be available at go live due to manufacturing delays
      • EVX033 (Rocialle) Bowl polypropylene sterile 500ml single wrap will be available to order as an interim alternative. EVX033 (Rocialle) will result in a 1p per unit cost pressure. FBF85156 (GenX) availability to be confirmed once stock has shipped
      • FBF85156 (GenX) Single Use Virgin Plastic Gallipot 500ml no longer able to support as an alternative for FSL723 (Unisurge) Disposable Polypropylene Bowl 250ml. Stock of FSL723 (Unisurge) will remain available whilst stocks last.
    • Single Use Plastic Medicine Pot 30ml:
      • FBF85159 (GenX) and FBF85167 (MedScience) Single Use Plastic Medicine Pot 30ml will be unavailable at go live due to manufacturing delays
      • The existing product FTP000 (Unisurge) will remain available whilst stocks last and FBF85139 (Continuum Scotland) Single Use Plastic Medicine Pot 30ml is available to order from go live.
    • Single Use Plastic Bowl 1000ml:
      • FBF85173 (GenX) and FBF85177 (MedScience) Single Use Plastic Bowl 1000ml will be unavailable at go live due to manufacturing delays
      • EHC3593 (Unisurge) Polypropylene Bowl 1000ml Sterile will be available to order as an interim alternative. EHC3593 (Unisurge) will result in a 14p per unit cost pressure
      • FSL85003 (Moulded Fibre Products) Bowl general purpose 1 litre capacity pulp will be available to order as an interim alternative. FSL85003 (Moulded Fibre Products) will result in a cost saving of 49p per unit
      • We expect stock of FBF85177 (MedScience) to be available early-May
      • FBF85173 (GenX) availability to be confirmed once stock has shipped.
    • Single Use Plastic Bowl 2500ml:
      • FBF85175 (MedScience) and FBF85174 (GenX) Single Use Plastic Bowl 2500ml will be unavailable at go live due to manufacturing delays
      • EVD194 (Rocialle) sterile double wrapped 2 litre bowl will be available to order as an interim alternative. EVD194 (Rocialle) will result in a cost pressure of 91p per unit
      • FSL1188 (Polyco Healthline) Bowl general purpose 3 litre capacity pulp will be available to order as an interim alternative. FSL1188 (Polyco Healthline) will result in a 55p per unit cost saving
      • We expect stock of FBF85175 (MedScience) to be available early-May
      • FBF85174 (GenX) availability to be confirmed once stock has shipped.
    • Single Use Virgin Plastic Jug 1L:
      • FBF85161 (MedScience) Single Use Plastic Jug 1L will be unavailable at go live due to manufacturing delays
      • EVX284, soon to be replaced by EVS87875 (Rocialle) jug graduated polypropylene sterile 1 litre will be available to order as an interim alternative EVX284, soon to be replaced by EVS87875 (Rocialle) will result in a 20p per unit cost pressure
      • We expect stock of FBF85161 (MedScience) to be available early-May.
• We will continue to review the situation to minimise further disruption and will update this ICN as soon as we have further information.

Change:

• As a result of the recent tender renewal, the products supplied by Unisurge International Ltd on the Medical Hollowware framework will be delisted from 7 April 2025.
• There are 12 products affected:
  • FTP000, FTP096, MRA144, FSL723, MRA145, FTD090, FSW516, FSL2041, FTA157, FSW517, FSL2040 and FBF85172.
• A customer webinar was held Tuesday 11 February 2025 to inform customers of the changes and highlight the mitigations that will be in place to limit any impact.

Impact:          

• 12 products have been placed onto Protect Demand Management from 11 February 2025, to maintain continuity of supply during the transition to alternative products.  Thresholds have been set to allow ordering at normal customer levels.
• Products will still be available; however, trusts are allocated a maximum daily quantity or “threshold” to ensure fair supply of available stock across the NHS:
• See our Downloads ▼ section to access the product listing for further information on the affected product codes and for a full list of product codes subject to Protect Demand Management.
• See our Downloads ▼ section to view the slides from the customer webinar held on 11 February 2025.

Next Steps:              

• Customers are advised to continue ordering as normal.
• Stock will continue to be available to customers based on usual demand.
• If you have any further questions, please contact your local NHS Supply Chain Customer Services Advisor.