Supply Issues Vantive Limited IT Migration Renal Consumables Products (ICN 3548)

Change:

• Vantive Limited will be undertaking a planned IT migration between 25 November 2026 and 1 December 2026.
• There are 286 eDirect products affected.
• The migration supports Vantive Limited transition to a fully independent business in 2025, which includes having a fully independent operations following separation from Baxter International.
• Baxter International deliveries will continue as normal during this migration.

Impact:

• During this period, customers will experience temporary ordering disruption and product deliveries.
• Orders will not be sent to Vantive Limited between 25 November 2026 and 29 November 2026.
• Deliveries for hospital customers will not take place between 25 November 2026 and 1 December 2026.
• Mobile stock take functionality will be unavailable during the migration period and until 4 December 2026.
• Customers should order in line with their normal demand patterns ahead of the migration period.
• Orders before the cut off taking into consideration lead times for the affected products.
• Any orders during the IT migration will not be processed.
• Customer Service support will remain available on 0800 023 4002, Monday to Friday between 09:00 and 17:00 throughout the migration period.
• Technical helplines will remain available for PD: 0163 5201 902, HHD: 0370 609 9100 and 03706099100 and Acute therapies: 0808 100 3539, remain available throughout the migration period.
• See our Downloads section to view the product listing with some indirect alternatives and the supplier’s letters for more information about the IT migration.
• NHS Supply Chain will continue to monitor the situation with Vantive Limited and will provide further updates if required.
• The disruption is anticipated to be resolved on 2 December 2026, with normal operations resuming thereafter.

Next Steps:

• Customers should review anticipated usage requirements and place orders ahead of the migration period in line with normal demand patterns.
• The Renal units should ensure any prescription amendments and new patient prescriptions are submitted by 18 November 2026 wherever possible.
• Home patients impacted by delivery schedule changes will be contacted directly by Vantive Limited.
• If you have any further questions, please contact your local NHS Supply Chain Customer Services Advisor.