Communications Coordinator – ICNs

Job Title: Communications Coordinator – ICNs

Function: Customer, Communications and Marketing

Location: Hybrid – Nottingham office

Contract type: Permanent

Salary: £29,316 with potential to rise to £32,573 over 3 years

Closing Date: Thursday 4 June 2026

NHS Supply Chain currently has an opportunity for a Communications Coordinator – ICNs to join our team during an exciting period of transformation, to enable smarter, simpler more connected care. The Communications Coordinator plays a vital role within the Customer, Communications and Brand Directorate, supporting the successful publication of Important Customer Notices (ICNs). Working as part of the ICN team, this role helps ensure partners and stakeholders receive clear, timely and accurate product availability and patient safety information that supports safe and efficient patient care.

You will collaborate with colleagues across Communications and Brand, Customer Services and commercial teams, translating complex contractual and operational detail into clear, structured communications. By supporting high‑quality, brand‑aligned Important Customer Notices, you will help NHS trusts and partners understand what is changing, when, and what it means for them, enabling the wider health system to focus on delivering excellent patient care.

Every day you will … 

• Coordinate the Important Customer Notices (ICN) process and ensure their accurate and timely communication to the market is in line with the guidance outlined.
• Format spreadsheets and maintain brand compliance.
• Manage the ICN inbox and tracker. 
• Be responsible for operating as part of the ICN team, providing clear communication and reporting on work levels.
• Raise any risks in a timely manner.
• Where required, provide ad-hoc support to the wider Communications Team; including but not exclusively evaluation, reporting and use of data to improve communication using all available digital tools and dashboards e.g. Google Analytics, etc.

What can we offer you?

We want to reward you for your passion, enthusiasm, and hard work so we offer much more than a competitive salary:

• Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.  
• We recognise our employees’ hard work and contributions with annual bonus schemes, long service, and colleague recognition awards. 
• 27 days holiday plus bank holidays
• We are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential.
• A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme
• Generous pension scheme (with us contributing 12% when you contribute 6%)
• Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.
• 2 days of paid volunteering leave allowing you to give back to your community. 
• Access to many discounts from the Blue Light Card to NHS Discounts.

NHS Supply Chain, who are we?

Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales.

We serve every NHS trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations. Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.

What skills will help you thrive in this role?

• Experience in customer service and/or administrative roles, ideally within a healthcare environment.
• Strong communication and information structuring skills, enabling you to turn complex contractual and operational detail into clear, accessible communications that support confident decision‑making for NHS trusts and partners.
• Proficient in Microsoft Office, particularly Word and Excel.
• Experience of writing or editing using a content management system for example WordPress.
• Excellent organisation and delivery management, with the ability to manage competing priorities and meet deadlines in a fast‑paced environment.
• High attention to detail and quality focus, ensuring all outputs are accurate, consistent, and aligned to brand standards.
• Proactive and adaptable approach, with strong problem-solving skills, able to respond to change and continuously improve how information is delivered.
• Capable of working independently and managing tasks to tight deadlines.
• Comfortable collaborating within cross-functional teams to enable the timely publication of clear, unambiguous messaging.
• Excellent written communication skills.
• Strong interpersonal and verbal communication skills.

Our Inclusive Commitment

At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn’t match perfectly with the job advert, we encourage you to still apply.

Struggling to complete our application form, and require additional support? Reach out to our Talent Acquisition team at careers@supplychain.nhs.uk who will be happy to help you with alternative ways to apply. 

To keep our recruitment process efficient, we may close the advert early if application numbers are high. If you’re interested, we recommend applying promptly.

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