Community Engagement Manager

Job Title: Community Engagement Manager x2

Function: Customer Engagement

Location: Field Based – London South region 

Type: Permanent

Salary: £39.618 rising in increments to £46.610 in year 3

Closing Date: Tuesday 22nd July 2025 

Purpose of the role

We are looking for a proactive and experienced Community Engagement Manager to support engagement activities across Community & Mental Health NHS Trusts, Integrated Care Boards (ICBs), and wider community stakeholders. This role focuses on managing relationships with our non-acute customers, with a key focus on delivering savings and driving growth through our Wound Care and Home Delivery Services (HDS)

Responsibilities

• Build and maintain effective working relationships with NHS Community & Mental Health Trusts, ICBs, and other key partners.
• Coordinate and deliver community engagement activities that support service delivery.
• Act as the main point of contact for wound care conversions and lead on the sales and promotion of Home Delivery Services (HDS), ensuring effective engagement and uptake.
• Attend and contribute to stakeholder meetings, community forums, and NHS engagement events.
• Gather and use feedback to support service improvements.
• Promote inclusive practices to ensure services are accessible to all communities
• Manage first-line relationships with customers, using a consultative approach to support joint work plans.
• Monitor and support compliance with agreed service activities; escalate issues where necessary.
• Strengthen internal operational relationships to ensure consistent service delivery and customer satisfaction.
• Deliver against regional growth targets and key performance indicators (KPIs

What skills, qualifications and qualities do I need to be successful?

• Influencing a diverse range of stakeholders, including senior leaders across community and mental health trusts, Integrated Care Boards (ICBs), and internal teams.

• Engaging deeply across a varied customer base, building trust and understanding.

• Navigating internal networks effectively, leveraging relationships to advocate for customer needs and influence service delivery outcomes.

• Applying consultative engagement techniques to identify opportunities, solve problems, and deliver value-added services.

• Building and sustaining strong, collaborative relationships with a wide network of healthcare professionals and internal colleagues.

• Using insight from your network to shape conversations, influence decisions, and support strategic objectives.

• Demonstrating a customer-first mindset, ensuring that all actions and decisions are aligned with improving patient care and service efficiency.

• Communicating clearly and confidently, adapting your style to suit different audiences and contexts.

• Managing complexity with confidence, balancing multiple priorities and navigating evolving healthcare environments.

• Taking ownership and delivering results, ensuring accountability for your actions and outcomes.

How you’ll work

Hybrid working; a blend of home, office and on customer site working with a 2/3 split between home and office / customer site working.

In return for your passion, enthusiasm, and hard work you will be rewarded with an attractive salary and benefits package, consisting of:

• Performance led annual bonus scheme
• 27 days holiday plus bank holidays, with the option to purchase up to an additional 5 days
• Generous contributory pension scheme (up to 6% employee / 12% employer contributions of your base salary)
• Access to Flexible Benefits Scheme – you will be able to choose from a variety of benefits such Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance and additional pension contributions that suit you
• 2 days paid Volunteering Leave
• 1 day paid Wellbeing Leave
•  Long Service Awards
• Access to the Blue Light Card and NHS Discounts
• Flexible working options
• National Annual season ticket purchase scheme
• Eye Care vouchers
• Access to a free 24/7 Employee Assistance Programme

NHS Supply Chain, who are we?

We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales. We make sure the products we supply are always safe, quality assured and delivered efficiently.

We’re always listening to the people who use our products, so that we’re aware of the changing needs across the NHS. In all, we serve every NHS Trust and operate a national network of distribution centres. We also manage relationships with more than a thousand suppliers, delivering more than 8,000,000 orders each year to more than 17,000 locations.

And by doing all of this on behalf of the NHS, this gives NHS staff more time to focus on their main priority of proving excellent patient care.

Our, Purpose, Vision and Strategy are clear. We provide direction, leadership, and commercial focus to improve health outcomes.

Vision: To make it easier for the NHS to put patients first

Purpose: Our role is to support the NHS to save lives and improve health

Values:

§ Be Authentic

§ Be Inclusive

§ Be Driven

§ Be Enterprising

§ Be The Difference

Other Information

§ SCCL is a not an NHS organisation, you will join on SCCL terms and conditions.

§ For more information on SCCL and the NHS Supply chain please visit: www.supplychain.nhs.uk

§ For an informal discussion about the role in confidence please email us at Careers@supplychain.nhs.uk

NHS Supply Chain is an equal opportunities employer

Apply Now