Devolved Authorities and Overseas Business Manager

Devolved Authorities and Overseas Business Manager

Function: Customer Engagement

Location: Field Based               

Contract type: Perm.

Salary: £38,728 potential to rise to £45,562 over 3 years

Closing Date: Wednesday 28th May 2025

We are recruiting a Devolved Authorities and Oversees Business Manager to join our, Out of Hospital Care team. This pivotal role has responsibility for driving growth, managing key relationships and ensuring business objectives are met. This group of customers have distinctive needs requiring somebody that excels at independently managing relationships and thinking creatively to address challenges.

Every day you will … 

• Build and maintain strong relationships with customers in Devolved Nations and Overseas Territories.
• Own the first line relationship with our customers, taking a consultative approach to build joint work plans, addressing queries and resolving issues promptly.
• Exhibit a proactive, driven approach to meeting goals and overcoming obstacles.
• Demonstrate a high level of autonomy and initiative, often working independently to manage tasks and solve problems.
• Focus on broadening key operational relationships, driving value for customers and owning the operational relationships.
• Ensure compliance by ensuring customers comply with any agreed activities/changes that deliver value. Challenges and/or escalates to line management any areas/incidents of non-compliance.
• Accountable for delivering growth / KPIs within your assigned accounts, and ensuring our Customer Relationship Management system is reflective of activity undertaken.

What can we offer you?

We want to reward you for your passion, enthusiasm, and hard work so we offer much more than a competitive salary:

• Car allowance
• Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.  
• We recognise our employees’ hard work and contributions with annual bonus schemes, long service, and VIP colleagues awards. 
• 27 days holiday plus bank holidays, with the option to purchase an additional 5 days.
• We are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential.
• A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme
• Generous pension scheme (with us contributing 12% when you contribute 6%)
• Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.
• 2 days of paid volunteering leave allowing you to give back to your community. 
• Access to many discounts from the Blue Light Card to NHS Discounts.

NHS Supply Chain, who are we? 

Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales.

We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations. Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.

What skills will help you thrive in this role? 

• Previous experience in a customer facing role.
• Understands customer needs, and issues/motivations
• Building effective relationships and engaging with a wide network of stakeholders.
• Leveraging a wide network to provide insight and influence outcomes.
• Builds rapport.
• Utilising a customer focussed approach.
• Clear and effective communication skills.
• In-depth, and strategic questioning.
• Negotiates strategically/tactically
• Managing complexity.
• Ensuring accountability.
• Manages resistance.
• Action planning.
• Knows the buying influences.
• Effectively presents solutions. 

Want to develop your career with the NHS Supply Chain? Then apply below or reach out for an informal discussion about the role in confidence by emailing us at Careers@supplychain.nhs.uk 

Our Inclusive Commitment

At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn’t match perfectly with the job advert, we encourage you to still apply.

Struggling to complete our application form, and require additional support? Reach out to our Talent Acquisition team at careers@supplychain.nhs.uk who will be happy to help you with alternative ways to apply.

Apply Now