Head of Domain

NHS Supply Chain are recruiting for a Head of Domain to lead the implementation, ongoing optimisation and operation of our strategic ERP platform that will act as the backbone of end-to-end modernisation of our logistics network and replacement of our legacy IT estate with a modern, evergreen solution. This complex, multi-year programme will simplify and transform all aspects of the business, serving as a key enabler for delivering the company’s vision of £ 1 billion of savings back into frontline NHS Services.

To support this, the Data and Technology directorate is in the final stages of transitioning to a Service Integration And Management (SIAM) model, OneIT, led by an internal team with multiple Service Providers delivering an end-to-end suite of services across Service Integration and Helpdesk, Modern Workplace services, Infrastructure and Networks, Application Development, Support and Management and Cyber Security.

In combination with this, Ways of Working are transforming away from a traditional delivery method to an agile, product approach and mindset.

These three elements provide NHS Supply Chain with the technology, approach and structure that are the strategic foundations for NHS Supply Chain modernisation.

Reporting to the Director of Products and Platforms, and working closely with business stakeholders, this role is accountable for leading and directing our strategic ERP delivery Service Provider through the successful transformation programme and creating ongoing business value by driving the ERP product roadmap forward.

Effective delivery of the new ERP platform will require seamless coordination across the other Data and Technology domains and broader organisation to plan and execute a seamless transition from legacy systems and ways of working with zero business impact.

You will own the technical relationship with application vendors and have accountability for service performance in line with business needs and embedding of business, engineering and security policies, standards and controls into the platform, ensuring a secure, available and performing service.

You will also play a key role as a member of the IT Leadership Team, setting the wider technology strategy and roadmap for the business.

Every day you will…

• Maintains and develops the strategy, technical product roadmap for the applications, products and platforms within the Domain and is responsible for minimising and removing technical debt.
• Partners with business teams in scoping and designing new solutions and services.
• Leads the Domain team, including cross-functional and third-party resourcing, Domain backlog creation, work prioritisation and change management.
• Owns Technical and Change Management relationships and is the interface with technology vendors and IT Service Providers, covering day-to-day service performance and change leadership.
• Ensures compliance with NHS Supply Chain Change, and Data and Technology processes, including adoption and operational readiness.
• Ensures compliance with NHS Supply Chain security and data policies.
• Develops and leads test strategy for products and platforms in the Domain, in conjunction with technical partners.

What can we offer you?

We want to reward you for your passion, enthusiasm, and hard work, so we offer much more than a competitive salary:

• Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.  
• We recognise our employees’ hard work and contributions through annual bonus schemes, long-service awards, and VIP colleague awards. 
• 27 days holiday plus bank holidays, with the option to purchase an additional 5 days.
• We are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential.
• A focus on your well-being, offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme
• Generous pension scheme (with us contributing 12% when you contribute 6%)

• Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.

• 2 days of paid volunteering leave, allowing you to give back to your community. 
• Access to many discounts from the Blue Light Card to NHS Discounts. 

NHS Supply Chain, who are we?

Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales.

 We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations. Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.

What skills will help you thrive in this role?

• Experience of leading major transformational ERP programmes within complex organisations.
• Experience of working in a SIAM delivery model and leading matrix IT teams.
• Managing successful 3^rd party technical delivery using agile and waterfall delivery methodologies and implementing and optimising DevOps ways of working.
• Proven IT commercial experience, delivering business outcomes whilst optimising spend and mitigating business impacts.
• Experienced in leading technical and architectural governance forums within highly complex, political environments.
• Expertise in technical delivery and leadership within large-scale supply chain, B2B Wholesale, E-Retail or similar environments.
• Experience in preparing for and contributing to steering boards of major programmes and Executive/Board level stakeholder management.
• Building a culture of collaboration, continuous improvement and optimisation in ways   

Want to develop your career with the NHS Supply Chain? Then apply below or reach out for an informal discussion about the role in confidence by emailing us at Careers@supplychain.nhs.uk  

Our Inclusive Commitment  

At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued but celebrated, allowing everyone to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career, but your experience doesn’t match perfectly with the job advert, we encourage you to still apply.  

Struggling to complete our application form, and require additional support? Reach out to our Talent Acquisition team at careers@supplychain.nhs.uk, who will be happy to help you with alternative ways to apply. 

We reserve the right to close any vacancy from further submissions when we have received sufficient applications from which to make a shortlist. Please apply without delay if you wish to be considered for this role.

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