People Experience Specialist

Job Title                     People Experience Specialist           

Function:                   People Experience 

Location:                   Nottingham/Hybrid

Contract type:           Permanent

Salary:                        £36,446 with the opportunity to rise to £40,495 within 3 years.

Closing Date:            20th January 2026

NHS Supply Chain currently has an opportunity for a People Experience Specialist to join our team during an exciting period of transformation, working to make it easier for the NHS to put patients first and to deliver against our strategic objectives.

The People Experience Specialist plays a key role in delivering seamless and supportive employee experience through frontline service and query resolution. Acting as a trusted expert, this role ensures People operations are delivered with accuracy, empathy, and efficiency, aligned with our values and service standards.

You will be the first point of contact for colleague queries, supporting a wide range of people-related topics and helping shape service improvements through insights and feedback.  

Every day you will …

You will sit within the People Experience Delivery team and work closely with People Experience Leads, and wider team, and other support functions. You are the first point of contact for colleagues, handling a wide range of queries and ensuring a positive and consistent experience. Your role helps shape the perception of the People Team and contributes to a culture of trust, support, and continuous improvement. 

• Investigate, and propose solutions for, complex people relations cases in liaison with line managers; coordinate the organisation’s response to legal cases brought by individuals; contribute to the preparation of legal submissions and ensure all parties complete casework accurately and within deadlines.
• Deliver excellent People Experience services across the colleague lifecycle, including onboarding, changes, absence and exits.  Act as Subject Matter Expert for one or more core areas, coach and guide managers to navigate people policies, systems and processes effectively. Support the delivery of People Experience initiatives, such as onboarding refreshes, recognition programmes or engagement surveys.
• Deliver stakeholder engagement activities to support development of effective working relationships and to identify and respond to stakeholder needs and concerns.
• Resolve queries from internal or external customers by providing information on complex processes and the related policies, referring to issues to others where necessary for interpretation of policy, escalating where necessary
• Contribute to reviewing existing operations in their own area of work and generate new ideas to assist in identifying continuous improvements. 

What can we offer you?

We want to reward you for your passion, enthusiasm, and hard work so we offer much more than a competitive salary: 

• Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.  
• We recognise our employees’ hard work and contributions with annual bonus schemes, long service, and VIP colleagues awards. 
• 27 days holiday plus bank holidays, with the option to purchase an additional 5 days.
• We are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential.
• A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme
• Generous pension scheme (with us contributing 12% when you contribute 6%)
• Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.
• 2 days of paid volunteering leave allowing you to give back to your community. 
• Access to many discounts from the Blue Light Card to NHS Discounts. 

NHS Supply Chain, who are we?

Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales.

We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations. Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care. 

What skills will help you thrive in this role? 

•  Good understanding of people lifecycle process, employment law and data compliance.  Experience working with people operations.
• Deliver the process for the regular and timely review of policies, procedures, and related guidelines to ensure compliance with external requirements. Skilled in People systems management and data accuracy.
• Works with full competence to ensure that the relationship between the organisation and its staff is managed appropriately within a clear and understandable framework underpinned by the organisation’s values, principles and policies and compliant with employment law and other legal requirements.
• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences, ensuring this is always people-first focused.
• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Builds partnerships and works collaboratively with others to meet shared objectives.
• Working calmly with ambiguity and shifting priorities, holds self and others accountable to meet commitments.
• Bringing forward best practice and ensure efficiency features in our task.

Want to develop your career with the NHS Supply Chain? Then apply below or reach out for an informal discussion about the role in confidence by emailing us at Careers@supplychain.nhs.uk 

Our Inclusive Commitment

At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn’t match perfectly with the job advert, we encourage you to still apply.

Struggling to complete our application form, and require additional support? Reach out to our Talent Acquisition team at careers@supplychain.nhs.uk who will be happy to help you with alternative ways to apply.

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