Regional Integrated Care Systems Manager (South West)

Job Title: Regional Integrated Care Systems Manager (South West)

Function: Customer, Communications and Marketing  

Location: Remote – within the South West region

Contract type: Permanent  

Salary: £56,476 per annum with potential to rise to £66,443 over 3 years

Closing Date: 12 June 2026 

An exciting opportunity has arisen for a Regional ICS Manager within the Customer Engagement function, supporting NHS Acute providers across the South West. This role presents a fantastic opportunity to lead a high-performing team and drive strategic impact across the ICS landscape.

The Regional ICS Manager will lead the delivery of consistent, high-quality customer engagement, translating national strategy into effective regional execution. They will be accountable for delivering growth, savings, and value outcomes aligned with organisational priorities, while building strong, trusted relationships with senior stakeholders across NHS systems. The role will also have line management responsibility for Sub-Regional ICS Account Managers, ensuring a clear and consistent Way of Working and supporting the development of team capability.

The Regional ICS Manager will be responsible for fostering strong cross-functional relationships both internally and externally, acting as a critical link between national strategy and local delivery. They will play a key role in identifying opportunities for innovation and continuous improvement, enhancing customer experience and strengthening the organisation’s reputation and influence across the region.

Candidates will be expected to live within the South West region to ensure strong local presence and stakeholder engagement, while also being required to travel nationally as part of the role.

Every day you will … 

• Leading and guiding the Sub-Regional ICS account management team, providing clear direction and support
• Translating national and regional strategy into practical, executable plans across the South West ICS landscape
• Building and maintaining trusted, senior-level relationships across NHS Acute providers
• Driving consistent, high-quality customer engagement aligned to NHS system priorities
• Delivering regional growth, savings, and value-based outcomes through effective engagement
• Embedding and maintaining a consistent “Way of Working” (WoW) across all ICS Managers
• Acting as a key link between national strategy and local execution
• Coaching and developing team members to build capability and future leadership strength
• Monitoring performance, addressing challenges, and ensuring delivery against targets
• Proactively identifying risks or barriers, resolving issues, and escalating where necessary
• Collaborating closely with internal stakeholders across customer engagement, commercial, operational, and clinical teams
• Strengthening the reputation and influence of the Regional ICS team internally and externally
• Driving continuous improvement and innovation in how the team engages with customers
• Acting as a second-line escalation point for complex stakeholder issues

What can we offer you?

We want to reward you for your passion, enthusiasm, and hard work so we offer much more than a competitive salary:

• Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.  
• We recognise our employees’ hard work and contributions with annual bonus schemes, long service, and colleague recognition awards. 
• 27 days holiday plus bank holidays, with the option to purchase an additional 5 days.
• We are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential.
• A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme.
• Generous pension scheme (with us contributing 12% when you contribute 6%)
• Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.
• 2 days of paid volunteering leave allowing you to give back to your community. 
• Access to many discounts from the Blue Light Card to NHS Discounts.

NHS Supply Chain, who are we?

Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales.

We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations. Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.

What skills will help you thrive in this role?

• Strong leadership and coaching mindset, with a passion for developing high-performing teams
• Deep understanding of NHS structures, ICS environments, and Acute sector priorities
• Proven ability to deliver commercial growth and value-based outcomes
• Strategic thinking with the ability to translate plans into clear, actionable delivery
• Excellent communication and influencing skills across all levels, including senior stakeholders
• Ability to build trust and long-term relationships both internally and externally
• High resilience and a solutions-focused approach in complex, fast-moving environments
• Strong organisational and planning skills, including managing cadence, field activity, and priorities
• Experience managing multiple stakeholders and navigating escalation scenarios effectively
• Ability to embed consistent processes and ways of working across teams
• Collaborative mindset with a focus on shared success and cross-functional alignment
• Proactive approach to continuous improvement, innovation, and problem-solving.
• Willingness to travel, with a valid British driving licence.

Our Inclusive Commitment

At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn’t match perfectly with the job advert, we encourage you to still apply.

Struggling to complete our application form, and require additional support? Reach out to our Talent Acquisition team at careers@supplychain.nhs.uk who will be happy to help you with alternative ways to apply.

To keep our recruitment process efficient, we may close the advert early if application numbers are high. If you’re interested, we recommend applying promptly.

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