Resilience Manager – COM/SRM/RESM01

 

Job Title: Resilience Manager

Function: Commercial

Location: Hybrid arrangement with presence required for 2 days office based.

Contract type: Perm

Salary: £56,476 with the potential to rise to £66,443 over 3 years

Closing Date: 24th July 2026 

An exciting opportunity has arisen for a Resilience Manager to lead supplier assurance activities that strengthen supply chain resilience and minimise the impact of disruptions on customers and business operations. The role provides end-to-end oversight of disruption management, ensuring emerging risks and incidents are identified early, managed effectively, and resolved through practical, risk-based actions.

Working collaboratively with internal stakeholders, suppliers, and external partners, the Supplier Assurance Manager drives consistent resilience and incident management practices across the supply chain. Acting as a trusted assurance partner, the role promotes a proactive approach to risk mitigation, supports business continuity objectives, and ensures lessons learned are embedded to continuously improve resilience outcomes and service delivery.

Every day you will … 

• Manage supply chain disruptions and resilience activities, ensuring issues were resolved quickly, customer impact was minimised, and incident management processes were effectively applied for high-impact events.
• Lead resilience and disruption forums, facilitating clear communication between customers, stakeholders, and operational teams to drive collaboration and informed decision-making.
• Deliver assurance and risk management activity, identifying emerging risks, themes, and issues, and translating insights into actionable improvement plans to prevent future disruptions.
• Develop and maintain assurance frameworks, including processes, templates, dashboards, review cycles, and reporting mechanisms that provide clear visibility of risks, impacts, actions, and outcomes.
• Drive continuous improvement and accountability, coordinating escalations, tracking mitigations through to completion, embedding lessons learned, and enhancing resilience through improved tools, processes, and ways of working.

What can we offer you?

We want to reward you for your passion, enthusiasm, and hard work so we offer much more than a competitive salary:

• Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.  
• We recognise our employees’ hard work and contributions with annual bonus schemes, long service, and colleagues’ recognition awards. 
• 27 days holiday plus bank holidays, with the option to purchase an additional 5 days.
• We are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential.
• A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme.
• Generous pension scheme (with us contributing 12% when you contribute 6%)
• Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.
• 2 days of paid volunteering leave allowing you to give back to your community. 
• Access to many discounts from the Blue Light Card to NHS Discounts.

NHS Supply Chain, who are we?

Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales.

We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations. Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.

What skills will help you thrive in this role?

• Proven background working within procurement, supply chain, and supplier management environments, effectively managing supply chain disruptions and improving resilience via strategic initiatives
• Strong ability to remain calm and decisive in high-pressure situations, balancing multiple priorities while responding proactively to emerging risks and disruptions.
• Skilled at transforming data, insights, and professional judgement into clear actions, measurable improvements, and sustained business benefits.
• Effective cross-functional leader with the credibility to influence senior stakeholders and supplier executives, driving collaboration, shared ownership, and successful delivery of improvement initiatives.

Our Inclusive Commitment

At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn’t match perfectly with the job advert, we encourage you to still apply.

Struggling to complete our application form, and require additional support? Reach out to our Talent Acquisition team at careers@supplychain.nhs.uk who will be happy to help you with alternative ways to apply.

We reserve the right to close any vacancy from further submissions when we have received sufficient applications from which to make a shortlist. Please apply without delay if you wish to be considered for this role.

SCCL is a company Registered in England and Wales, with company number 10881715, to act as the management function of the NHS Supply Chain.