Improvements to Your Online Catalogue and Ordering Experience

22 February 2021

We have updated the image on this page that shows the changes you see after you have logged in, to highlight where the shortcuts to My Orders, Masking, My Details and Sign Out can be found. The description explaining this has also been amended.

Previous Update: 5 February 2021

The planned changes were implemented on Thursday evening. On individual product and product level pages, there is now a ‘breadcrumb trail’.

Online Catalogue - Screenshot

This has been added to make the navigation between pages easier.

Previous Update: 2 February 2021

We have completed last week’s developments and the latest changes are scheduled to be implemented by the end of this week.

  • The update that you should expect to see will be the addition of a ‘breadcrumb trail’ on pages at an individual product or product category level.

As soon as the release of this update is complete, we will provide a further notification here.

Previous Update: 27 January 2021

We’re currently working through a short list of feedback received from customers since these improvements were delivered.

  • Some developments to make navigation between pages at product and product category level easier are now complete and entering the final testing process.

As soon as we have our next confirmed release date we’ll add the information here. In the meantime, please continue to provide your feedback to:

IT Helpdesk

Previous Update: 25 January 2021

Over the course of the weekend of 23 January and 24 January 2021 we successfully completed the final testing phase of this project.

The new version of the Online Catalogue and Ordering system was released on Saturday – further information is shown by the screenshots and other details provided within this update.

Previous Update: 8 October 2020

In response to your feedback, we are making a number of enhancements to our Online Catalogue and Ordering System as part of our Service Improvements Programme.

These include:

  • Updated look
  • Better online search
  • Clearer visibility of product attributes
  • Improved basket functionality.

Find out more about these changes and the benefits to you on this page. See our Useful Links section for additional information on the Service Improvements Programme.

Updated Look

We’re updating the look of the Online Catalogue to reflect the rest of our website in line with our brand. This will give you a more joined up experience as you move between our website (where you are now) and our Online Catalogue. The main changes you’ll notice are:

Example of latest updates on our website pages

Menu bar (1)

This is being updated to match the menu headings used across the rest of our website and will take you through to our information website (where you are now).

Sign in (2)

The ‘sign in’ button is moving to the top right of the screen (on a desktop or laptop computer). It will be larger and more obvious too.

The sign-in box screen has been rebranded to match other login screens across our website. Pease continue to use your existing online catalogue login to place orders. We have also removed the Cookie Legal Disclaimer pop up box.

Second Screenshot Image - Online Catalogue

Navigation buttons (3)

We’re adding two new buttons to help you easily reach the Catalogue home page and Place an Order screen from whichever page you are on.

Your profile summary (4A and 4B)

(4A) Once you’ve signed into your Online Catalogue and Ordering account, you’ll still find details such as My Orders, Masking, Quick Links and Sign out at the top of the page. However these are now positioned above the search bar.

(4B) After you’ve signed into your Online Catalogue and Ordering account, you’ll now find details of your trust, requisition point and delivery day under the menu and navigation buttons.

Better Online Search

Improved search (5)

We’ve simplified search to give you better and more responsive results, for example you can now search for words and terms with hyphens, such as Manufacturer’s Product Codes (MPCs).

Clearer Visibility of Product Attributes

From talking to you we know that product attributes such as size are important to you especially when comparing products.

We’re amending the Product Comparison page so it shows the size attribute when this is included in the product description.

Improved Basket Functionality

We know that you would like to be able to add items to your shopping basket and when you come back later for them to still be there.

Our catalogue update will mean that your order will remain in your basket if you log out but did not save or check out your order.

Please be aware that for now this change will not be at an individual user account level, it works using cookies and browser experience so you will need to log back in at the same computer to recover your basket.

Further Information

These changes are part of a series of planned enhancements that we are making.

Each update is designed to improve your experience of using our Online Catalogue and Ordering system, based on your feedback and suggestions.

If you have any questions please contact:

IT Helpdesk