Changes to Your Online Catalogue and Ordering Login to Further Safeguard Your Account

We are upgrading the security on our Online Catalogue and Ordering system to align with best practice and to further safeguard your account. Changes will include:

Password complexity
Your Online Catalogue and Ordering password will now have to be a minimum of 12 characters, this has increased from 7. Your password will require the following:

• At least two special characters or non-alphanumeric characters, such as: #£$&*?”%@
• Two numbers
• At least two upper and two lower-case characters.

Password lockout
Your account will be temporarily locked for 10 minutes if more than 10 incorrect login attempts are made. The lock will automatically expire or can be unlocked via the self-service portal.

Password change duration
Passwords are required to be changed every 90 days, rather than the current monthly cycle.

Password history
You will not be able to reuse any of your last 24 passwords.

Password reset / forgotten process
A random, 12 digit, single-use password will be sent to the email address associated with your account, once authenticated you must change your password immediately to proceed. The single-use password cannot be reused.

These changes will not immediately affect your account, but will come into force the next time your password expires, or when a password reset is requested.