New National Product Codes (NPCs) for Special Delivery Services – eDirect Lines

Over the last 18 months, special delivery National Product Codes (NPCs) for urgent deliveries (pre-9am or next-day delivery) and combination products (for example, pacemakers and leads together as a pack) no longer automatically appeared on purchase orders to suppliers for eDirect lines. These NPCs previously started with ‘Z’ – for example ZDC123.

We have been working diligently to find a solution to this issue.

Solution:
We are pleased to inform you that these special chargeable services will now have NPC codes that begin with ‘X’.

Our Medical Technology Implementation team will provide you with the new X-codes, as they are typically available only from certain suppliers. It is important that your end-user departments are made aware of them. Once the X-codes are communicated, you can start using the service immediately.

We apologise for any inconvenience caused over the last 18 months and trust that this solution will fully restore the service. Should you need any further information, please contact our Implementation team or your Customer Services Advisor.