New National Product Codes (NPCs) for Special Delivery Services – eDirect Lines

In order to overcome the challenge of special delivery National Product Codes (NPCs) for urgent deliveries (pre-9am or next day delivery) and combination products (for example pacemakers and leads together as a pack) no longer automatically appearing on purchase orders to suppliers for eDirect orders, our original solution was to recreate these codes to begin with an ‘X’.

However, we have discovered that once orders started to be placed using the new ‘X’ codes, there was unforeseen knock on impact to other areas. We have therefore had to re-create these codes to start with the letter ‘S’ (for example SDC123) which will still allow orders to go to suppliers as expected, but now with no negative impacts.

The new ‘S’ codes will be provided to you by our Medical Technology Implementation team, as they are typically only available from specific suppliers only within certain categories. Please ensure your end user departments are made aware of these new NPC codes.

Please contact our Implementation team or your Customer Services Advisor, should you have any queries about the new ‘S’ codes for eDirect special deliveries.

Over the last 18 months, special delivery National Product Codes (NPCs) for urgent deliveries (pre-9am or next-day delivery) and combination products (for example, pacemakers and leads together as a pack) no longer automatically appeared on purchase orders to suppliers for eDirect lines. These NPCs previously started with ‘Z’ – for example ZDC123.

We have been working diligently to find a solution to this issue.

Solution:
We are pleased to inform you that these special chargeable services will now have NPC codes that begin with ‘X’.

Our Medical Technology Implementation team will provide you with the new X-codes, as they are typically available only from certain suppliers. It is important that your end-user departments are made aware of them. Once the X-codes are communicated, you can start using the service immediately.

We apologise for any inconvenience caused over the last 18 months and trust that this solution will fully restore the service. Should you need any further information, please contact our Implementation team or your Customer Services Advisor.