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Technology Enabled Care, Electronic Assistive Technology and Lone Worker Devices

Type: New Contract Reference: 2021/S 000-031857 Supply Route: Direct
Start Date: 1 September 2022 Expiry Date: 31 August 2024

This new framework starts on 1 September 2022, will run for 24 months and ends on 31 August 2024. There is an option to extend for an additional 24 months.

Areas covered

The products within the framework are prescribed to the most severely disabled patients to help them live independently and are supplied via specialist regional disability centres.

Savings and alternatives

As this is a direct framework, trusts should discuss their needs with awarded suppliers to assist with identifying alternatives and potential savings.

Please note: This is a direct framework agreement. Please ensure that when you place an order with your chosen supplier you quote the contract reference number.

See our Downloads ▼ section for supplier contact details and contract reference numbers.

  • There are 20 suppliers on the framework.
  • 8 new suppliers to the framework.
  • 12 are incumbent (and include our top suppliers from both previous lots on Electronic Assistive Technology Products and Services).
  • Abilia Ltd
  • Baywater Healthcare UK Ltd
  • DH2 Solutions Ltd
  • EyeTech International Ltd
  • Hugh Steeper Ltd
  • Iansyst Ltd
  • Jabbla UK Ltd
  • Legrand Electric Ltd
  • Liberator Ltd
  • Lifeline 24
  • Mounts & More Ltd
  • Orbis Protect
  • PCByVoice
  • Possum Ltd
  • Relianace High -Tech Ltd
  • Sensory Guru Ltd
  • Smartbox Assistive Technology
  • Skyguard Ltd T/A Peoplesafe
  • Tobii Dynavox Ltd
  • Total Mobile.

There are nine categories within this framework:

  • Lot 1 - Environmental Controls (EC)
  • Lot 2 - Augmentative and Alternative Communication (AAC)
  • Lot 3 - Access Devices
  • Lot 4 - Mounts
  • Lot 5 - Telehealth
  • Lot 6 - Medicines Management
  • Lot 7 - Telehealth Service, Maintenance and Support
  • Lot 8 - Electronic Assistive Technology Service, Maintenance and Support
  • Lot 9 - Lone Worker Devices.
See our Downloads section to view the framework matrices for more detail on the product categories.


  • Leading suppliers on contract – providing enhanced range and value from a single source.

More savings

  • Pay less – with NHS Supply Chain you have a wider range of product options so you can select the ones that are fit for purpose and value for money.
  • Leave your tendering to us – spend less time and money on tendering and let our procurement specialists undertake it on your behalf.
  • Back office savings – the efficiency of our service, ranging from e-ordering to consolidated deliveries, enables significant back office savings.

More value

  • An integrated approach – the financial benefits of NHS Supply Chain go beyond just product prices. Our approach is an integrated one that reduces cost throughout the supply chain, from raw materials to global logistics, resulting in a much lower total cost.
  • Purchasing through our route – when there are changes in the market, we can help minimise the impact of price rises and give support with cost saving initiatives.

Our knowledge and expertise

  • Dedicated Hospital Care and Out of Hospital Care Teams – your day to day contact for all queries. They will help you identify savings opportunities, solve any issues on your behalf and ensure high service levels are always met.
  • NHS Supply Chain Buyers – procurement specialists in their product fields who can give expert advice on new and alternative products.
  • Implementation Team – experts in helping you set up the new processes and training required when introducing new products.
  • Customer Services Team – with the daily support provided by our dedicated and knowledgeable advisors and service managers you know you are in safe hands.
  • Customer Assurance – providing customers with the confidence and assurance of products using a process of clinical evaluation and engagement with clinical users. This ensures all products are clinically assured by the CaPA process supported by engagement with an aligned Trusted Customer.

Peace of mind

  • Dependable deliveries – having access to the know-how and resources of one of the world’s largest logistics companies means we can offer unrivaled dependability and responsiveness when it comes to our delivery services.
  • Framework agreement – awarded in accordance with UK procurement legislation.
  • Sustainable development – we are certified to ISO 140001 International Standard for Environment Management System.

Downloads ▼

  • Framework Matrices

    An Excel file showing the product matrix, supplier matrix and product categories for this direct framework agreement.
    Login to view the downloads