Supply, Repair and Maintenance of Wigs and Accessories

Type: Contract Extension Category: Rehabilitation and Community Reference: 2023/S 000-000474 Supply Route: Direct

Start Date: 1 February 2023 Expiry Date: 31 January 2027

Overview

This framework starts on 1 February 2023, runs for 48 months and ends on 31 January 2027. This includes a 24 month extension.

A wide variety of bespoke and off the peg wigs will be available sourced from local hairdressers and wig shops, as well as national wholesalers.

Most suppliers offer wigs on a supply only basis or supply and fit with an offer of hospital and domestic visits for patients.

See our Downloads ▼ section for the Product Matrix – details of the successful suppliers, including pricing.

There are 42 suppliers on this framework:

Incumbent Suppliers:

New Suppliers to the Framework:

See our Downloads ▼ section for the Supplier Matrix.

This framework is split into seven lots:

Lot 1 – Synthetic Hair wigs
Ready to wear hair replacement solutions designed to provide a natural appearance and improve confidence for individuals experiencing hair loss.
Lot 2 – Human Hair Wigs
High quality, natural-looking wigs crafted from real human hair, offering a realistic alternative for those requiring long term or specialised hair replacement solutions.
Lot 3 – Headwear Products
A range of products designed to provide comfort, protection and style for individuals.
Lot 4 – Maintenance Products
A variety of care and styling products formulated to extend the lifespan and maintain the quality of wigs and hairpieces.
Lot 5 – Custom Made Wigs
Bespoke wigs tailored to individual needs, providing a personalised solution for those requiring specific styles, fits or medical-grade hair replacements.
Lot 6 – Supply and Fit
A comprehensive service covering the supply, professional fitting, and adjustment of wigs to ensure optimal comfort and appearance.
Lot 7 – Alteration and Repair
Services to modify, resize, or restore wigs, ensuring they continue to meet the wearer’s needs and maintain their quality over time.

Choice

Leading suppliers on contract – providing enhanced range and value from a single source.

More savings

Pay less – with NHS Supply Chain you have a wider range of product options so you can select the ones that are fit for purpose and value for money.
Leave your tendering to us – spend less time and money on tendering and let our procurement specialists undertake it on your behalf.
Back office savings – the efficiency of our service, ranging from e-ordering to consolidated deliveries, enables significant back office savings.

More value

An integrated approach – the financial benefits of NHS Supply Chain go beyond just product prices. Our approach is an integrated one that reduces cost throughout the supply chain, from raw materials to global logistics, resulting in a much lower total cost.
Purchasing through our route – when there are changes in the market, we can help minimise the impact of price rises and give support with cost saving initiatives.

Our knowledge and expertise

Dedicated Hospital Care and Out of Hospital Care Teams – your day to day contact for all queries. They will help you identify savings opportunities, solve any issues on your behalf and ensure high service levels are always met.
NHS Supply Chain Buyers – procurement specialists in their product fields who can give expert advice on new and alternative products.
Implementation Team – experts in helping you set up the new processes and training required when introducing new products.
Customer Services Team – with the daily support provided by our dedicated and knowledgeable advisors and service managers you know you are in safe hands.
Customer Assurance – providing customers with the confidence and assurance of products using a process of clinical evaluation and engagement with clinical users. This ensures all products are clinically assured by the CaPA process, supported by engagement with customers.

Peace of mind

Dependable deliveries – having access to the know-how and resources of one of the world’s largest logistics companies means we can offer unrivalled dependability and responsiveness when it comes to our delivery services.
Framework agreement – awarded in accordance with UK procurement legislation.
Sustainability – Sustainable procurement is embedded into our category management processes to ensure that our suppliers meet requirements for carbon reduction plans, evergreen assessment, modern slavery, social value and NHS England net zero supplier roadmap. Additionally, our logistics partner is certified ISO14001.

Rehabilitation and Community
Category information and links relating to our rehabilitation and community products.
Hospital Care Team
Contact details for our Hospital Care team (ICS Managers - previously known as Customer Relationship Managers).

Framework Matrices
An Excel file showing the Supplier Matrix, Product Matrix and Product Listing for this framework.
Buying Guide - Wigs and Accessories
The buying guide for customers wishing to purchase through our Wigs and Accessories framework.
Wigs Patient Satisfaction Form
Please complete this to provide us with your feedback.