Early Informs
In response to customer feedback, when possible we provide ‘Early Informs’, to help ensure we are giving you information about potential supply disruption as soon as we can.
There are three status options for ‘Early Informs’ as follows:
- In Progress – when we don’t have enough information yet to publish an Important Customer Notice (ICN).
- Moved to ICN – an ‘Early Inform’ that has now progressed to a full ICN about the supply issue.
- Resolved – an issue that we informed you about on this page, but was resolved quickly so it did not require an ICN.
Customers are advised to regularly visit our ICN pages for the latest published ICN updates.
In Progress
In all of these cases:
- We are working to collate all available information and assess any impact to NHS Supply Chain customers.
- Customers are reminded to order based on requirements, to support the entirety of the NHS having continuity of supply.
- If you have any immediate issues then please contact your Customer Services Advisor.
Delisting ResMed Stellar Bi-Level Devices
ID: 3005
Date: 25 June 2025
- ResMed will be delisting their Stellar 100 and 150 Bi-Level Devices and Consumables due to a regulatory ban on the use of Dechlorane Plus within products.
- Devices sales will cease mid-2026.
- Consumables will be available until 2031 for contingency; however, customers should look to plan ahead of this and consider the alternative products available.
- We will be providing further information with a full ICN in as soon as possible.
Supply Issues – GBUK Stock Take Closure
ID: 2988
Date: 12 June 2025
- GBUK Group Ltd has informed us of their annual year end stock take.
- GBUK will be closed for despatching eDirect orders from Friday 27 June to Monday 30 June 2025.
- Order cut-off date to avoid the closure period is Monday 23 June 2025.
- Orders received after this date will be processed with a delivery date from 2 July 2025.
- Products will not be suspended during the closure period but will have a longer lead time.
- To ensure timely delivery, we recommend placing your orders as early as possible.
Moved to ICN
‘Early Informs’ in this section have now progressed to an ICN and can now be found in our ICNs section.
Supply Issues – ICU Medical International Limited Blood Gas Syringes
ID: 2722
Date: 29 October 2024
- NHS Supply Chain has been advised that a logistics delay has been caused by US port closures.
Resolved
There are currently no Early Informs with this status.