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Customer Digital Experience Research Panel

Join our research panel: help shape the future of our NHS Supply Chain.

Every voice matters – no matter your role, your perspective will play a vital part in shaping the user experience within our digital services.

Why join the Research Panel?

Be a valued insider
Get early access to new ideas and upcoming features before anyone else. You’ll not only test them but also see how your feedback directly shapes the final product.

Flexible participation
Choose how, when, and where you’d like to contribute. Whether it’s a quick survey, testing a feature, or a one-on-one chat, you’re in control. Join from anywhere, anytime.

Make a real impact
Your feedback helps us improve the tools, services, and digital experience that support the NHS Supply Chain every day. By joining our panel, you’ll share your views on a variety of projects and help shape more intuitive. efficient, and user-friendly solutions.

Ali Khan, User Experience Researcher is conducting research on the new online catalogue

What to expect

Desktop and mobile view of new online catalogue shopping basket

We know your time is valuable – that’s why our research activities are designed to be short, simple, and flexible. You can pick and choose what works best for you.

Fully remote and hassle-free. All activities are conducted online. No software to install, no travel required – just open a link and participate from wherever you are.

Short studies (5–10 minutes)

Complete brief online questionnaires, quick feedback tasks, or simple activities like sorting navigation labels – most take just a few minutes, making them easy to fit into your day.

Hands-on feedback (15 minutes or less)

Test early versions of new features or click through simple workflows. These quick hands-on sessions help us see what’s working and what needs improving.

Focused conversations (20–30 minutes)

One-on-one chats or small group sessions, scheduled at your convenience. Perfect for deeper insights without a lengthy time commitment.

Getting involved

Participation is completely voluntary and designed to fit in with your schedule. Here’s what to expect:

Joining the panel
By signing up, you’ll become part of our research panel. From time to time, you may receive invitations to take part in surveys, user tests, or interviews. We understand everyone’s schedule is different, we’ll always reach out with flexibility in mind.

Can’t make it? No problem
Life happens! If you’re unable to join a session, just give us a quick heads-up. We’ll make sure you have opportunities that better fit your schedule.

Opt-out at any time
You’re free to leave the panel whenever you like. Just let us know, and we’ll remove you right away, no questions asked.

Register to be part of the panel