Complete Ophthalmology Solutions 2 Customer Engagement Guide

Whatever your ophthalmology needs, our Complete Ophthalmology Solutions 2 Framework Agreement is the solution. See our Useful Links section for further information on these frameworks.

This guide takes you through the process setting out the options available, the benefits of our approach, and helps get the buy-in of everyone involved to deliver quality, clinically assured products at the best price.

We can support a complete review of your ophthalmology spend to move to our framework and transact via the NHS Supply Chain route.



It delivers safe, clinically assessed products that do the job you need them to.
All products have been vetted. All are good quality products that are fit for purpose.
Suppliers on the framework will take part in trials where you can assess the products for yourself and see the alternative options that are available.
By working with your in-house procurement team from the outset, the framework process allows you to ensure that the products chosen will deliver what you want and need clinically.
The process provides a structure to think through what ophthalmology equipment you will need in the financial year and enables that to be brought together into a single package.
This will deliver better prices, while still ensuring the right, safe products are provided.
Makes project management easier – it gives you a process to achieve buy-in of all departments to deliver a successful procurement exercise.
Helps you put all clinically assessed product options to the end users with the ability to run trials with clinical teams to let them try the alternatives available.
Tells you who to contact, how to access the savings and what is available – all in one place.
Identifies quick wins and longer-term savings opportunities.
Delivers the best savings by encouraging all activity to be aggregated, with even larger savings when operating within collaborations and Sustainability Transformation Partnerships (STPs).
Ensures all activity is compliant with EU public procurement regulations.
Ensures open competition on capital equipment.
Prices secured for one trust are available for all NHS trusts.
It provides all the guarantees and compliance assurances and paperwork that you need to know you have a robust business case ready to sign off.
If the options in front of you aren’t the cheapest you will have the clinical justification provided as to why the preferred option was selected instead and the evidence to back that up.
You can have complete confidence in the suppliers chosen.

We offer a variety of options and routes to market under our parallel frameworks for consumables and equipment:

  • Amortisation
  • Banded pricing
    See our Useful Links section for further information
  • Bulk deal saving opportunities
  • Direct Capital Equipment call off
  • Multi trust aggregation
  • Operating / finance lease funding
  • Volume commitment.

Collaborative Procurement Partnership (CPP) is the Category Tower Service Provider (CTSP) for this specialist area.

See our Useful Links section for further information on Orthopaedics, Trauma and Spine, and Ophthalmology. The team includes highly skilled and knowledgeable colleagues with first-hand experience of ophthalmic and patient care, as well as commercial and product specialists from the ophthalmic industry, who have experience of working in theatres with clinical leads up and down the country.

Our framework agreement provides access to a comprehensive portfolio of suppliers offering a wider range of product options, giving trusts the opportunity to select products that are clinically acceptable and offer value for money while delivering quality patient outcomes.

The efficiencies of our service provide trusts with a compliant route to market via a framework agreement offering a wide range of suppliers and products available via the NHS Supply Chain online ordering system, enabling significant back office savings.

Some of the key benefits of choosing NHS Supply Chain are:

  • Provides clinically assured products while enabling savings
  • Speeds up procurement processes for everyone involved by providing a fully supported end-to-end process
  • Ensures everything is compliant with EU public procurement regulations from outset to completion, removing the need for local procurement teams to undertake their own tenders
  • Provides robust analysis for trusts’ full ophthalmic spend, identifying ‘quick wins’ and longer-term opportunities
  • Provides an open process to engage clinicians on all the options and ensure the right products are chosen for patients
  • Ease of ordering
  • Makes project management easier by setting out all the steps in advance
  • Provides competitive national pricing which has delivered significant cash releasing savings for the NHS to date
  • Supports the Lord Carter recommendations to remove unwarranted variation.

Being at the forefront of the changing landscape and working closely with national initiatives, programmes and professional bodies ensures that options presented to clinical teams are future proofed and in line with national thinking and best practice.

We also offer a range of optional products and services and have a team on hand to support you throughout the procurement process.

Services include:  
Arranging supplier site visits and demonstrations Ordering and further information
Business case creation for capital and lease funding Product specification development
Demand aggregation Project planning
Facilitating equipment evaluations Saving opportunities via commitment deals and special offers
Framework pricing and volume banding Supplier quote validation
Further competition Whole life costing
Market benchmarking

NHS Supply Chain provides dedicated Customer Relationship Managers who will help to solve any issues on your behalf and ensure high service levels are always met.
The key role of the Customer Relationship Manager is to support the procurement department and ensure they have access to the required products and people to deliver projects in a timely way. To support this process, they need to:

  • Understand your trust’s current contract arrangements, when they run until and if they are locked in with any certain suppliers that may need to be excluded in the scope of any potential project.
  • Understand if there are any barriers, such as amortised agreements including capital equipment or contractual limitations.
  • Understand which clinicians need to be involved and if your trust has them on board with any potential project.

See our Useful Links section for your local Customer Relationship Manager contact details.

Helping you through the process

Our framework agreement provide the choice of products and equipment you need through a procurement route that suits you, saving you time and money.

What you can expect from us

What we will do to support you through the process

Find out more

What we need from you

What information we need to ensure it is a smooth process

Find out more

Bulk deal savings

Maximise savings when buying capital equipment

Find out more

You will need to obtain a quotation through NHS Supply Chain to benefit from National Framework Agreement Pricing.

To place an order, first contact our ophthalmology team to get a compliant quotation. You will then be given a unique reference number (URN) to put on your purchase order alongside the framework reference.

See our Downloads ▼ section for process flows for benching, amortisation and capital purchase.

Downloads ▼

  • Ophthalmology Amortisation Process Flow

    PDF document detailing the Ophthalmology Amortisation Process Flow.
  • Ophthalmology Benchmark Process Flow

    PDF document detailing the Ophthalmology Benchmark Process Flow.
  • Ophthalmology Capital Purchase Process Flow

    PDF document detailing the Ophthalmology Capital Purchase Process Flow.