Customer Relationship Management

This page had a previous title – ‘Account Managers’.

It now includes direct contact information for our Regional Leads, Senior Customer Relationship Managers (SCRMs) and Customer Relationship Managers (CRMs).

See our Useful Links 🔗 section for other important contact information and pages.

Contacts in our Customer Relationship Management team are currently displayed by dividing them into four regions. Maps are for visual purposes only, the exact counties and areas covered are not shown.

A Map of England showing the Northern regions highlighted
North
A Map of England showing the Central regions highlighted
Central including Norfolk
Inset Map Showing London and Surrounding Areas Highlighted
London Area, Essex, Suffolk
A Map of England showing the South regions highlighted
South and South West

Customer Relationship Managers are aligned to Sustainability and Transformation Partnerships (STPs) and Integrated Care Systems (ICS).

If you know the name of the STP or ICS to which your trust is assigned, you can use our website’s search facility to find your best contacts.

Example searches:

North Area Map
Maps are for visual purposes only, the exact counties and areas covered are not shown.

Regional Lead and SCRMs

Gareth Harvey

Regional Lead - North

Natalie Clarke

Senior Customer Relationship Manager - North

Sally Ball

Senior Customer Relationship Manager - North

Stephen English

Senior Customer Relationship Manager - North

Sustainability and Transformation Partnerships (STPs) and Integrated Care Systems (ICS).

Contact Cards - Example Image

Each Customer Relationship Manager is aligned to STP / ICS territories and this is shown in bold type.

Customer Relationship Managers (CRMs)

Andrew Ward

Customer Relationship Manager - North

South Yorkshire and Bassetlaw

Bert Jackson

Customer Relationship Manager - North

Humber, Coast and Vale

Beth Hey

Customer Relationship Manager - North

Greater Manchester Health and Social Care Partnership

Edward Jeffrey

Customer Relationship Manager - North

South Yorkshire and Bassetlaw; West Yorkshire and Harrogate

Emma Booth

Customer Relationship Manager - North

Darlington; Durham, Darlington, Teesside, Hambleton, Richmondshire and Whitby

Iain Tinsley

Customer Relationship Manager - North

Cheshire and Merseyside Health and Care Partnership

Jolene Grainger

Customer Relationship Manager - North

Northumberland, Tyne and Wear and North Durham

Karen Thompson

Customer Relationship Manager - North

Northumberland, Tyne and Wear and North Durham; West Yorkshire and Harrogate

Keely Wenn

Customer Relationship Manager - North

Greater Manchester Health and Social Care Partnership

Martin Hale

Customer Relationship Manager - North

West Yorkshire and Harrogate

Matt Hodder

Customer Relationship Manager - North

Cheshire and Merseyside Health and Care Partnership; Lancashire and South Cumbria

Michelle Hill

Customer Relationship Manager - North

Lancashire and South Cumbria; West, North and East Cumbria

Sunny Kaur

Customer Relationship Manager - North

Cheshire and Merseyside Health and Care Partnership

Vicky Korytko

Customer Relationship Manager - North

Cheshire and Merseyside Health and Care Partnership

Map Showing our Central Area Regions Highlighted
Maps are for visual purposes only, the exact counties and areas covered are not shown.

Regional Lead and SCRMs

Tom Neilan

Regional Lead - Central

Oliver Booth

Senior Customer Relationship Manager - Central

Trystan Rogers

Senior Customer Relationship Manager - Central

Sustainability and Transformation Partnerships (STPs) and Integrated Care Systems (ICS).

Contact Cards - Example Image

Each Customer Relationship Manager is aligned to STP / ICS territories and this is shown in bold type.

Customer Relationship Managers (CRMs)

Adele Hunter

Customer Relationship Manager - Central

Bedfordshire, Luton and Milton Keynes; Joined Up Care Derbyshire; Norfolk and Waveney

Donna Kent

Customer Relationship Manager - Central

Leicester, Leicestershire and Rutland; Northamptonshire

Elena Slater

Customer Relationship Manager - Central

Birmingham and Solihull

Helga Clarke

Customer Relationship Manager - Central

Staffordshire and Stoke on Trent; The Black Country and West Birmingham

Kerri Holness

Customer Relationship Manager - Central

Coventry and Warwickshire; The Black Country and West Birmingham

Lee Atherton

Customer Relationship Manager - Central

Nottingham and Nottinghamshire Health and Care

Louise Peel

Customer Relationship Manager - Central

Shropshire and Telford and Wrekin

Sanah Nazir

Customer Relationship Manager - Central

Cambridgeshire and Peterborough

Sue McNally

Customer Relationship Manager - Central

Herefordshire and Worcestershire; The Black Country and West Birmingham

Vicky Betts

Customer Relationship Manager - Central

Joined Up Care Derbyshire; Lincolnshire

Map Showing London Area Essex and Suffolk
Maps are for visual purposes only, the exact counties and areas covered are not shown.

Regional Lead and SCRMs

Adam Blake

Regional Lead - London

Catherine Andrews

Senior Customer Relationship Manager - London

Paul Rochford

Senior Customer Relationship Manager - London

Sharan Dhillon

Senior Customer Relationship Manager - London

Sustainability and Transformation Partnerships (STPs) and Integrated Care Systems (ICS).

Contact Cards - Example Image

Each Customer Relationship Manager is aligned to STP / ICS territories and this is shown in bold type.

Customer Relationship Managers (CRMs)

Aman Mehta

Customer Relationship Manager - London

East London; Mid and South Essex

Aneta White

Customer Relationship Manager - London

Hertfordshire and West Essex

Chris Kenny

Customer Relationship Manager - London

North West London; South East London

Emma Hopkinson

Customer Relationship Manager - London

Suffolk and North East Essex

Hiren Dawda

Customer Relationship Manager - London

North West London; South East London

Kate Hitchings

Customer Relationship Manager - London

South West London

Keith Knott

Customer Relationship Manager - London

North Central London

Luke Mitchell

Customer Relationship Manager - London

East London

Matt Hollingdale

Customer Relationship Manager - London

North West London

Map Showing Southern England Counties Highlighted
Maps are for visual purposes only, the exact counties and areas covered are not shown.

Regional Lead and SCRMs

Darren Williams

Regional Lead - South

Karl Anthony

Senior Customer Relationship Manager - South

Kevin Hunt

Senior Customer Relationship Manager - South

Shelley Scothorne

Senior Customer Relationship Manager - South

Sustainability and Transformation Partnerships (STPs) and Integrated Care Systems (ICS).

Contact Cards - Example Image

Each Customer Relationship Manager is aligned to STP / ICS territories and this is shown in bold type.

Customer Relationship Managers (CRMs)

Adam Cowper

Customer Relationship Manager - South

Kent and Medway

Ashley Shakespeare

Customer Relationship Manager - South

Bath and North East Somerset, Swindon and Wiltshire; Bristol, North Somerset and South Gloucestershire

Jake Whitehead

Customer Relationship Manager - South

Surrey Heartlands Health and Care Partnership

Karen Powers

Customer Relationship Manager - South

Devon

Lloyd Harding

Customer Relationship Manager - South

Norfolk and Waveney

Richard Johnson

Customer Relationship Manager - South

Cornwall and the Isles of Scilly; Dorset

Sharon King

Customer Relationship Manager - South

Bath and North East Somerset, Swindon and Wiltshire

Stacey Bird

Customer Relationship Manager - South

Gloucestershire; Somerset

Terry Quarrington

Customer Relationship Manager - South

Hampshire and the Isle of Wight

William Gilbert

Customer Relationship Manager - South

Sussex Health and Care