Customer Services Teams
How to use this page:
- Please select from the menu options (or scroll) to the correct team before contacting us.
- Check the Distribution Centre for your region – for example in the North team, colleagues are aligned to either Gorsey Point (west) or Normanton (east).
See our Useful Links section for further details of our ‘Out of Hours’ service information, and an Important Customer Notice (ICN) showing Blue Diamond and eDirect suppliers who have provided us with their closure times and dates during Christmas and New Year.
General Customer Feedback
For general enquiries please contact your local Customer Services Advisor or contact:
Customer Service
North
Catherine Moran
Customer Services Team Leader
North West England Gorsey Point Distribution Centre
catherine.moran@supplychain.nhs.uk
03000 136 202
Christian Ditchfield
Customer Services Team Leader
North East England Normanton Distribution Centre
christian.ditchfield@supplychain.nhs.uk
03000 136 201
Regional Customer Services Manager
Christopher Davidson
Regional Customer Services Manager – North
christopher.davidson@supplychain.nhs.uk
03000 136 202
Central and South West
Emma Pirnat
Customer Services Team Leader
North Midlands Alfreton Distribution Centre
emma.pirnat@supplychain.nhs.uk
03000 136 203
Jade Beadle
Customer Services Team Leader
South West England Bridgwater Distribution Centre
jade.beadle@supplychain.nhs.uk
03000 136 205
Rekha Elesmore
Customer Services Team Leader
South Midlands Rugby Distribution Centre
rekha.elesmore@supplychain.nhs.uk
03000 136 204
Regional Customer Services Manager
Rebecca Allen
Regional Customer Services Manager
Central and South West
rebecca.allen@supplychain.nhs.uk
03000 136 203
Kelly Hill
Assistant Regional Customer Service Manager
Central and South West
kelly.hill1@supplychain.nhs.uk
03000 136 203
South and East
April Archer
Customer Services Team Leader
East of England – Suffolk Park
april.archer@supplychain.nhs.uk
03000 136 207
Lee Waterfield
Customer Services Team Leader
Southern England Maidstone Distribution Centre
lee.waterfield@supplychain.nhs.uk
03000 136 206
Regional Customer Services Manager
Sarah Smyth
Regional Customer Services Manager – South and East
sarah.smyth@supplychain.nhs.uk
03000 136 206
Home Delivery Service Enquiries
Home Delivery Service (Customer Services)
Home.delivery@supplychain.nhs.uk
0800 030 4466 (Patient line)
0800 141 2255 (Health Care Professionals’ line)
We do recognise that occasionally we may not live up to your expectations. If you would like to provide us with any feedback or suggest a way in which we could serve you better, please see our Useful Links section for further details on how to do so.