Online Catalogue Access Issues
Performance levels have returned to normal and we have no further reports of disruption at the current time.
Our IT team is continuing to monitor our Online Catalogue and Ordering system, and working to identify the root cause of the performance issues.
Customers using our Online Catalogue and Ordering system, including Home Delivery Service (HDS) may experience intermittent service or slower than usual response times today.
We apologise for the inconvenience and our IT team is investigating this issue as a priority.
We are aware of some delated orders missing yesterday’s cut-off time, which may result in one additional day’s lead time for the affected orders. Our teams are reviewing as a priority.
Please check your latest orders to ensure that your stock orders are progressing within expected timescales. If you have an urgent requirement please contact your Customer Services Advisor.
We apologise for any inconvenience and thank you for your patience.
We are pleased to confirm that the access issues with our Online Catalogue and ordering system have been resolved and it is working as expected. Our IT team will continue to monitor the situation but should you experience any further issues, please contact your Customer Services Advisor.
Please check latest orders to ensure that your stock orders are progressing within expected timescales. If you have an urgent requirement please contact your Customer Services Advisor.
We apologise for any inconvenience and thank you for your patience.
Some users have reported that access to our Online Catalogue is intermittent or slow. Our IT team is investigating as a priority.
For urgent queries please contact your Customer Services Advisor.
Please note the New Online Catalogue is unaffected.