PEPPOL orders – technical issue
Monitoring has continued over the weekend, with no further issues experienced and orders processing as usual.
We have continued to monitor system performance throughout yesterday and no further issues were experienced, with orders processing as usual both inbound and outbound.
Please continue to review the ‘latest orders’ section of the online catalogue to see if any orders placed earlier this week have been impacted.
We will continue to monitor performance through today and over the weekend and post further updates here.
Our PEPPOL Access Point Provider has confirmed that orders from all providers, including NEP, are now being received and processed.
This has enabled the backlog of orders to be fully cleared.
Some eDirect orders placed before last night (30 September) may have been sent across to suppliers late, meaning those orders may be delivered to customers a day later than usual.
Please refer to the ‘latest orders’ section of the online catalogue to see if your order has been impacted.
We expect orders to flow through as usual today. We will continue to monitor performance throughout today and post further updates here.
For any urgent requests, please continue to reach out directly to our Customer Services team.
Our PEPPOL Access Point Provider continues to work through the backlog of orders.
Throughout today, we have been closely monitoring inbound orders. Orders from all providers, with the exception of NEP (North East Patches – EDI provider), have been received and processed successfully.
Orders submitted via NEP are currently not being transferred successfully to NHS Supply Chain. This issue is being treated as a priority and is under active investigation by the relevant PEPPOL Access Point Providers.
Customers can check the status of their orders at any time through the Latest Orders section of our online catalogue and ordering system.
For urgent requests, please contact your customer service advisor.
We will provide a further update tomorrow morning.
Due to a technical issue affecting our PEPPOL Access Point Provider, eDirect orders have experienced delays of up to 48 hours in being transmitted to suppliers.
Any outstanding orders will continue to be processed; however, it may take up to 24 hours for the backlog to be fully cleared.
New orders sent today via the PEPPOL route are processing as normal.
For urgent requests, please contact our Customer Services teams. We are working closely with our supplier partners to identify the quickest and most appropriate solutions, helping to minimise any impact on customers.
We will provide a further update this afternoon.
We are aware of an issue with our third party PEPPOL service provider, Cegedim. This is currently affecting all eDirect orders and some stocked orders for those customers that use the same provider. We will provide an update once we have further information from our provider.