Product Update Winter Preparedness 2025 / 2026 – Strengthening Our Response (ICN 3071)

We are committed to providing timely updates via this ICN and through regular panels, including the Resilience and Service Support call.

• We continue to have good product stock levels and to adjust our forecasts in line with new ordering patterns as more areas introduce mandatory mask wearing.
• We are aware of an intermittent issue in our online catalogue which sometimes causes some codes to appear out of stock when this is not the case.
• If your screen shows an ‘out of stock’ message, please check your transaction reports to see if an automatic direct alternative product is being sent instead or contact your Customer Service Advisor who will be able to tell you if the stock is coming from one of our alternative depots.
• We continue to work in partnership with NHS England to align supply resilience with national planning and ensure that essential products and equipment are available to meet winter requirements.
• For Type IIR facemask requirements, we strongly encourage customers to order from the stocked codes listed in the product listing available in our Downloads section. Doing so helps support the national supply chain over this winter period.
• If you are unable to view these product codes in your catalogue, please check that they are unmasked in your system.
• We will be monitoring orders for critical stock and may engage directly with you to better understand your situation and requirements.
• We encourage trusts to continue operating in this way to help maintain resilience and thank you for your ongoing support.
• See our Downloads ▼ section to view the product listing for further information.
• See our Useful Links section to view our revised delivery dates over the Christmas period.

We are committed to providing timely updates via this ICN and through regular panels, including the Resilience and Service Support call.

• We continue to work in partnership with NHS England to align supply resilience with national planning and ensure that essential products and equipment are available to meet winter requirements.
• We are aware that due to the national increase in flu cases some trusts and/or ICS areas are introducing mandatory mask wearing in hospitals. Where this is the case, please contact your Customer Service Advisor as soon as possible and follow the demand capture process.
• For Type IIR facemask requirements, we strongly encourage customers to order from the stocked codes listed in the product listing, doing so helps support the national supply chain over this winter period.
• If you are unable to view these product codes in your catalogue, please check that they are unmasked in your system.
• We will be monitoring orders for critical stock and may engage directly with you to better understand your situation and requirements.
• We encourage trusts to continue operating in this way to help maintain resilience and thank you for your ongoing support.
• BWG85010 has now been delisted from our online catalogue.
• BWM85003, BWM85057, BWG85086, BWG85071 and BWG85072 are available while our current remaining stocks last before being delisted from our online catalogue.
• See our Downloads ▼ section to view the product listing for further information.
• See our Useful Links section to view our revised delivery dates over the Christmas period.

We are committed to providing timely updates via this ICN and through regular panels, including the Resilience and Service Support call.

• We continue to work in partnership with NHS England to align supply resilience with national planning and ensure that essential products and equipment are available to meet winter requirements.
• We continue to increase stock in line with winter plans and as part of the annual stock build.
• We encourage trusts to continue operating in this way to help maintain resilience.
• We will be monitoring orders for critical stock and may engage directly with you if this occurs to better understand your situation and requirements.
• We are receiving positive engagement from trusts and are committed to continuing to update you during this period.
• If your demand for winter-related stock is expected to significantly change, please contact your Customer Service Advisor as soon as possible and follow the demand capture process.
• See our Downloads ▼ section to view the product listing for further information.
• See our Useful Links section to view our revised delivery dates over the Christmas period.

• We continue to engage with suppliers to implement our robust plans to support winter preparedness.
• We have stock available to meet all current predicted requirements, more stock on order and are continuing to monitor changes in use to adjust future orders as required.
• Key to the success of this strategy is your support and engagement to ensure that our forecasting is as accurate as possible. We particularly seek your support with five things:
  • If your trust has not yet done so, we would request that you review current stock levels and forecast any changes to demand from this.
  • Submit a demand capture form if you plan any changes to your normal stock levels.
  • If you plan to increase buffer stock, we ask that you share that information by emailing our Customer Services team
  • If you are aware of any local guidance, or the introduction of new guidance or policies relating to winter preparedness, for example, mandatory mask wearing in all healthcare settings, please let us know as soon as possible, so that we can include this detail in our planning.
  • If one of our Customer Services team contacts you to ask for the detail or context behind any larger orders being placed, please actively engage with us. Understanding the circumstances behind larger orders means we know whether to change our forecasting and can ensure an accurate picture of demand nationally.
• For any other queries, please contact your NHS Supply Chain dedicated Customer Service Advisor.
• To support your winter preparedness, we would like to share some important updates on key PPE products:
  • FFP3 Face Masks:
    • Product availability – some historic FFP3 products codes are no longer available due to the introduction of newer models
    • See our Downloads ▼ section for a full product listing of current FFP3 masks, including alternative options for any recently delisted codes.
  • Unit of Issue (UOI) Changes:
    • Product code BWG85009 has been deactivated
    • It is now available under product code BWG85081, with a reduced Unit of Issue from a case of 100 to a box of 5. All other product attributes remain unchanged.
    • Product code BWG85010 (case of 120) will be delisted.
    • Customers are now asked to order the replacement code, which is now available under product code BWG85095, with a reduced UOI of a box of 10.
  • New Product Additions:
    • In response to customer feedback, we are expanding our FFP3 range to include three frequently requested Globus masks:
      • BWG85093 – MM3S/ALP/3030V
      • BWG85092 – ASRAPL300AZ
      • BWG85094 – ASRAPL301AZ
    • These will be available via the stocked route in the week commencing 3 November 2025.
  • Type IIR Surgical Masks (Earloop, Single Use):
    • A product listing of stocked Type IIR masks (including stocking location) is also provided. This range is regionally split, with two nationally available codes. Please ensure you are using the correct codes for your service depot.
• Reminder: If you are unable to locate a code in the product listing, please ensure it is un-masked before contacting Customer Services.
• See our Downloads ▼ section for the product listing which has further information.
• See our Useful Links section to view our revised delivery dates over the Christmas period.

Customer Action – Help Us to Help You 

We are committed to providing timely updates via this ICN and through regular panels including the Resilience and Service Support call. In the meantime, we are asking customers:

1. If your demand for winter-related stock is going to significantly change for 2025 / 2026 versus previous years, please contact your Customer Service Advisor and follow the demand capture process.
2. If you are aware of any local guidance, or the introduction of new guidance or policies relating to winter preparedness, for example, mandatory mask wearing in all healthcare settings, please also let us know as soon as possible, so that we can include this detail in our planning.

See our Useful Links section to view our revised delivery dates over the Christmas period.