Customer Newsletter – June 2025
Welcome to our bi-monthly customer newsletter, bringing together our latest news and updates in an easy to read format. We would welcome your feedback on any topics you would like us to include in future editions. You can do this by contacting:
Customer and Supplier Communications
NHS Supply Chain Awards Logistics Contract to GXO
We have awarded the contract for the management of its logistics services to GXO.
From October, GXO will be taking over the contract for storing and delivering healthcare products to the NHS on behalf of NHS Supply Chain.
NHS Supply Chain Business Plan 2025 / 2026
We are excited to continue enhancing our capabilities and services to enable our strategic aims – Buy Smart, Supply Right, Partner Expertly.
New Chair of NHS Advisory Board
NHS Supply Chain is pleased to announce the appointment of Joe Harrison CBE as chair of the NHS Advisory Board for Procurement and Supply, effective immediately.
New Procurement Calendar
View an overview of scheduled and planned procurement and associated contract launch activity over the coming 18 months.
A Year On: Managing a Major Supply Disruption
How we handled a major hand hygiene supply disruption, after the largest framework supplier entered administration.
A New Value Based Procurement Case Study
The BLISTER score approach reduces infections, enhances patient outcomes, and delivers savings.
Minimum Order Value (MOV) Threshold Changes
Through our Supplier Collaboration Programme we have removed or reduced MOV thresholds where possible for eDirect.
The Latest Savings Opportunities for Capital Equipment
We’ve redesigned our savings opportunity page, making it easier to see our special offers for Capital Equipment.
Clinical Experts Shares NHS Insights Together
Read about our recent clinical expert panel’s discussion around working collaboratively to support the NHS 10 year plan.
Voice of the Customer Team
Customer Voice in Category Strategy Programme
We’re looking for experts in the product areas of Intravenous Cannula, Intravenous Accessories, Pressure Monitoring, and Extension Sets and Lines to help us design and develop the right procurement strategies.
Winter Planning FFP3 Survey
Please complete our survey in order to help us review the FFP3 masks on our stocked route of supply.
Clinical Alternative Products Support
The outputs from the fortnightly Clinical Alternatives Products Support Call are detailed on this page.
Register to Join Our Customer Panels
If you would like to be an attendee at one of our key panels or working groups, please complete this form.