In response to customer feedback, you can now:
Ref: 2025/2966 - 1 April 2026
Important Customer Notice Status Update Type Product Alert
NHS Supply Chain has made the decWe have made the decision to quarantine four Open Suction Catheters supplied by GenX whilst we explore a potential issue.ision to quarantine four Open Suction Catheters supplied by GenX whilst we explore a potential issue.
Find out moreRef: 2026/3295 - 17 March 2026
Important Customer Notice Status New Type Product Alert
Fresenius Medical Care has issued an update to a Field Safety Notice dated October 2023 to advise users of the potential side effects of hypothyroidism and hypersensitivity in relation to the use of Stay Safe Disinfection Cap.
Find out moreRef: 2026/3281 - 17 March 2026
Important Customer Notice Status New Type Product Alert
Armstrong Medical has issued a Field Safety Notice to inform users of an identified issue associated with the APL valve used in certain Resuscitation Sets.
Find out moreRef: 2026/3287 - 13 March 2026
Important Customer Notice Status New Type Product Alert
Terumo issued Field Safety Notice FSN2025-003 in December 2025 following customer feedback regarding expiry dates on certain device ranges. Further investigation which included a100% verification check of each MDR device labelling confirmed a deficiency in the shelf life.
Find out moreRef: 2026/3279 - 11 March 2026
Important Customer Notice Status New Type Product Alert
Rocket Medical has issued a Field Safety Notice CUST-OCC665 Revision 2 dated 6 March 2026. This updates their Field Safety Notice GB-MF-000025375, released in November 2023.
Find out moreRef: 2025/3012 - 2 March 2026
Important Customer Notice Status Update Type Product Alert
Philips Respironics has issued a Field Safety Notice due to a new issue related to the use of non-pneumatic nebulizers with Trilogy Evo Platform ventilators (Trilogy Evo, Trilogy Evo O2, and Trilogy EV300 ventilators collectively) as well as updates regarding two prior communications regarding these same devices.
Find out moreRef: 2025/2953 - 25 February 2026
Important Customer Notice Status Update Type Product Alert
3M and Solventum are notifying all customers and users regarding an update to the Instructions for Use (IFU) with respect to flow rates and fluid temperature for the Ranger High flow sets and the Ranger Irrigation sets, as well as the user manuals for the corresponding warming units.
Find out moreRef: 2026/3252 - 10 February 2026
Important Customer Notice Status New Type Product Alert
Becton Dickinson has issued a customer letter to advise customers of an important update to their catheter labelling.
Find out moreRef: 2026/3211 - 30 January 2026
Important Customer Notice Status Update Type Product Alert
Please note the completed Customer Acknowledgement Form should be returned to: UKQRA@cardinalhealth.com not as previously informed to Cardinal Health’s Representative.
Find out moreRef: 2026/3214 - 14 January 2026
Important Customer Notice Status New Type Product Alert
Armstrong Medical has issued a Field Safety Notice, CF-1573, to inform users of an update to the Instructions for Use (IFU) for Anaesthetic Circuits, AquaVENT® CPAP Systems and Ventilator Circuits for Non-invasive Ventilation devices.
Find out moreRef: 2026/3210 - 13 January 2026
Important Customer Notice Status New Type Product Alert
Olympus has issued a Field Safety Notice pertaining to the KD-640L and KD-645L Triangle Tip Electrosurgical Knives.
Find out moreRef: 2025/3149 - 17 November 2025
Important Customer Notice Status New Type Product Alert
Rocket Medical have issued a Field Safety Notice informing of an update to the Instructions for Use (IFU) (ZDOCK180) for affected Rocket Seldinger Chest Drain Kits.
Find out moreRef: 2025/3128 - 3 November 2025
Important Customer Notice Status New Type Product Alert
Karex, UK Distributor Pasante, has issued a Field Safety Notice for their Ultrasound Probe Cover following discovery that the QR Code expiry date differs from the printed date on the packaging for a single lot number.
Find out moreRef: 2025/3127 - 24 October 2025
Important Customer Notice Status New Type Product Alert
Fisher & Paykel Healthcare have issued a Field Safety Notice informing of an update to the Disinfection Kit User Manual for Airvo 2 and myAirvo 2 devices.
Find out moreRef: 2025/3114 - 16 October 2025
Important Customer Notice Status New Type Product Alert
L. Gore & Associates (Gore) issued a Field Safety Notice in August 2025 regarding the updating of the Instructions for Use (IFU) related to the GORE® ACUSEAL Vascular Graft, all catalogue numbers, following a number of reports of delamination.
Find out more