Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access early information about potential supply disruption prior to a full ICN being published on our website – view Early Informs.
  • Have a ‘Forward View’ of pending contractual changes, please view the new page and log in for access.
  • Have more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

Supply Issues Medtronic Skin Stapler Multiple Products (ICN 1727)

Ref: 2022/1727 - 28 September 2022

Important Customer Notice: Update

Two further product codes are affected by the supply issue:

Find out more

Supply Issues Ansell Healthcare Surgeons Gloves Multiple Products (ICN 1209)

Ref: 2021/1209 - 27 September 2022

Important Customer Notice: Update

15 products are now back in stock and available to order.

Find out more

Field Safety Notice Philips Respironics Sleep and Respiratory Care (ICN 1819)

Ref: 2022/1819 - 26 September 2022

Important Customer Notice: Field Safety Notice

Philips Respironics has issued a Field Safety Notice for five products.

Find out more

MHRA Update: Haemodialysis and Haemofiltration Machines (ICN 1820)

Ref: 2022/1820 - 26 September 2022

Important Customer Notice: Field Safety Notice

The MHRA has issued a product safety information update affecting haemodialysis and haemofiltration machines.

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Supply Issues Nitrile Accelerator Free Examination Gloves (ICN 1138)

Ref: 2020/1138 - 26 September 2022

Important Customer Notice: Update

The supply disruption affecting a number of gloves products is ongoing. However, 17 previously suspended products are now available to order.

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Supply Issues Multiple Suppliers Natural Spring Water Multiple Products (ICN 1747)

Ref: 2022/1747 - 26 September 2022

Important Customer Notice: Supply Issues

The suppliers have informed us that the supply issue with Natural Spring Water Products has been resolved.

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Supply Issues Smiths Medical and Kapitex PVC Tracheostomy Tubes Multiple Products (ICN 1757)

Ref: 2022/1757 - 26 September 2022

Important Customer Notice: Supply Issues

The product listing has been updated with the latest status of the affected products.

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Supply Issues Multiple Suppliers Epidural Kits and NRFit Epidural Kits Multiple Products (ICN 1637)

Ref: 2022/1637 - 26 September 2022

Important Customer Notice: Update

This ICN contains 21 products, 4 of which are unavailable to order as they are subject to Control Demand Management.

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Patient Safety Alert Lisclare MySling Design Change Multiple Products (ICN 1798)

Ref: 2022/1798 - 23 September 2022

Important Customer Notice: Update

Lisclare has confirmed the original specification of the MySling range is back in stock and they are now available to fulfil new orders.

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Supply Issues Richardson Healthcare Ltd Cotton Tipped Swab Applicator ENV054 and ENN018 (ICN 1276)

Ref: 2021/1276 - 23 September 2022

Important Customer Notice: Resolved

The affected product codes have now been delisted from our online catalogue.

Find out more

Downloads ▼

  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
    Login to view the downloads