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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access early information about potential supply disruption prior to a full ICN being published on our website – view Early Informs.
  • Have a ‘Forward View’ of pending contractual changes, please view the new page and log in for access.
  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

Supply Issues Getinge Maquet Structural Heart Products (ICN 1943)

Ref: 2022/1943 - 26 May 2023

Important Customer Notice: Update

The supplier Getinge Maquet has informed us that 10 of the previously affected product codes, within the Intra-Aortic Balloon range have now been placed on a global shipment hold.

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Supply Issues Vygon UK Ltd NRFit Spinal Needles Multiple Products (ICN 1965)

Ref: 2023/1965 - 26 May 2023

Important Customer Notice: Update

The supplier Vygon UK Ltd has informed us that the supply issue with its NRFit Spinal Needles is still ongoing.

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Supply Issues Siemens Healthcare Diagnostic Kit HHH2204 (ICN 2085)

Ref: 2023/2085 - 26 May 2023

Important Customer Notice: Update

The supplier Siemens Healthcare Diagnostics has informed us the intermittent supply issues with its Diagnostic Kit is ongoing.

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Supply Issues Fannin and Medtronic Diathermy Plates Multiple Products (ICN 1850)

Ref: 2022/1850 - 26 May 2023

Important Customer Notice: Update

The suppliers Fannin and Medtronic have informed us the supply issue has improved.

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Supply Issues SPL Ambient Food Multiple Products (ICN 1911)

Ref: 2022/1911 - 26 May 2023

Important Customer Notice: Update

The supplier SPL Ambient Food has informed us that the supply issue is improving.

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Supply Issues Ivory and Ledoux Ltd Marillo Foods Ltd Canned Foods AJQ212 (ICN 1708)

Ref: 2022/1708 - 26 May 2023

Important Customer Notice: Update

The suppliers Ivory and Ledoux Ltd and Marillo Foods Ltd have informed us that the supply issue with Canned Foods and Oil is improving.

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Supply Issues Fairmount Medical Products Limited Chip evacuators and Irrigation Sets (ICN 2132)

Ref: 2023/2132 - 26 May 2023

Important Customer Notice: Update

The supplier Fairmount Medical Products Limited has informed us the supply issue is ongoing.

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Supply Issues Vygon UK Limited Umbilical Catheter Products FSY023, FSY025, FSY024, and FSY026 (ICN 1957)

Ref: 2023/1957 - 26 May 2023

Important Customer Notice: Update

The supplier Vygon UK Ltd has informed us that the supply issue with its Umbilical Catheter products is ongoing.

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Supply Issues 3M UK and Becton Dickinson Needlefree Connection System Products FSC055, FSW596 and FSB398 (ICN 2091)

Ref: 2023/2091 - 26 May 2023

Important Customer Notice: Update

The suppliers 3M UK PLC and Becton Dickinson have informed us that the supply issue with their Needlefree Connection System products is ongoing.

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Supply Issues Multiple Suppliers Individual Jam and Honey AEF007 (ICN 1516)

Ref: 2022/1516 - 26 May 2023

Important Customer Notice: Update

The supply issue with individual portions of Multiple Products has improved.

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Supply Issues Vygon UK Ltd Procedure Pack EVS562 (ICN 2035)

Ref: 2023/2035 - 25 May 2023

Important Customer Notice: Update

The supplier Vygon UK Ltd has informed us the supply issue is ongoing.

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Supply Issues Multiple Suppliers Robinsons Soft Drains (ICN 2048)

Ref: 2023/2048 - 25 May 2023

Important Customer Notice: Update

Multiple Suppliers have informed us the supply issue is ongoing.

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Supply Issues Multiple Suppliers Vac Drains Products (ICN 2095)

Ref: 2023/2095 - 25 May 2023

Important Customer Notice: Update

Multiple suppliers have informed us the supply issue with their High Vac Drains products is ongoing.

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Supply Issues Ontex UK Ltd Disposable Continence (ICN 1949)

Ref: 2022/1949 - 25 May 2023

Important Customer Notice: Resolved

The supplier Ontex Healthcare UK has informed us that this supply issue is now resolved.

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Supply Issues Typhoo Tea Bags (ICN 2009)

Ref: 2023/2009 - 25 May 2023

Important Customer Notice: Resolved

The supplier Typhoo has informed us that this supply issue is now resolved.

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Downloads ▼

  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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