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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

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Supply Issues Unisurge International Ltd Medical Hollowware Framework Launch (ICN 2827)

Ref: 2025/2827 - 9 May 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issues with Medical Hollowware products are continuing.

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Supply Issues ICU Medical International Ltd Blood Gas Syringes FWC426, FWC199, FWC014, FWC411 (ICN 2722)

Ref: 2024/2722 - 25 April 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Blood Gas Syringes from ICU Medical International Ltd is continuing.

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Supply Issues Personal Protective Equipment (PPE) Increased Demand Update (ICN 2790)

Ref: 2025 / 2790 - 24 April 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Personal Protective Equipment (PPE) is now resolved.

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Product Update GOJO Industries Hand Hygiene and Associated Products and Services (ICN 2523)

Ref: 2024/2523 - 16 April 2025

Important Customer Notice Status Resolved Type Product Update

All products have been removed from demand management.

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Supply Issues Ecolab Ltd Stock Skin Disinfectant Licensed Medicines MRB387 (ICN 2858)

Ref: 2025/2858 - 10 April 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Skin Disinfectant Licensed Medicines from Ecolab Ltd is now resolved.

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Supply Issues Johnson & Johnson Medical Limited Surgical Sutures (ICN 2341)

Ref: 2023/2341 - 16 May 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Surgical Suture products on our stocked route from Johnson & Johnson Medical Ltd has improved.

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Product Update Greiner Bio One Ltd Blood Collection Set Safety Products FNG85021 (ICN 2944)

Ref: 2025/2944 - 16 May 2025

Important Customer Notice Status New Type Delisting

The supplier Greiner Bio-One has informed us of a discontinuation with its Blood Collection Set Safety products.

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Product Update Medicom Healthpro Ltd FFP3 Face Mask Notice of Alternative BWG85070 (ICN 2750)

Ref: 2024/2750 - 16 May 2025

Important Customer Notice Status Resolved Type Delisting

The discontinuation with FFP3 Face Mask products from Medicom Healthpro is now resolved.

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Product Update GBUK Healthcare Open Suction Catheter Stockpile (ICN 2906)

Ref: 2025/2906 - 16 May 2025

Important Customer Notice Status Update Type Product Update

Following customer feedback, the direct substitution link for Open Suction Catheters has been reversed. GBUK products will not be auto substituted.

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Field Safety Notice Greiner Bio-One Vacuette 2ml 3.2% Citrate 13 x 75mm Blue White Push Cap KFK333 (ICN 2945)

Ref: 2025/2945 - 16 May 2025

Important Customer Notice Status New Type Product Recall

Greiner Bio-One has issued a Customer Notification regarding a specific lot of product code KFK333 (Supplier Code 454322), Vacuette 2ml 3.2% Citrate 13 x 75mm Blue White Push Cap.

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Product Update Salter Labs T/A Airlife Microcuff® Endotracheal Tubes (ICN 2820)

Ref: 2025/2820 - 16 May 2025

Important Customer Notice Status Update Type Product Update

The transition of the Microcuff® range of Endotracheal Tubes to a new range is continuing.

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Supply Issues Clement Clarke International Ltd Peak Flowmeter and Mouthpiece Products FDD848 and FDE023 (ICN 2921)

Ref: 2025/2921 - 16 May 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Peak Flowmeter and Mouthpiece products from Clement Clarke International Ltd is now resolved.

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Supply Issues Flexicare Medical Ltd Venturi Valve FDD165 (ICN 2702)

Ref: 2024/2702 - 16 May 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Peak Flow Meter Mouthpiece and Venturi Valve products from Flexicare Medical Ltd and Clement Clarke International Ltd has improved.

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Supply Issues Medline Industries Ltd Water Sterile FDE115 and FDE195 (ICN 2879)

Ref: 2025/2879 - 16 May 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Water Sterile and Nebuliser Accessories from Medline Industries is continuing.

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Product Update Alliance Disposables Ltd Disposable Hot Cup 8oz Single Wall Printed Caffe Premium UTC3245 (ICN 2745)

Ref: 2024/2745 - 15 May 2025

Important Customer Notice Status Resolved Type Delisting

The discontinuation with Disposable Hot Cup products from Alliance Disposables Ltd is now resolved.

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Supply Issues Masimo Sensor and Tape/ Wrap Products FBC247, FBC1362, FBC1318, FBC014 and FBC1319 (ICN 2932)

Ref: 2025/2932 - 15 May 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Sensor and Tape/Wrap products from Masimo is continuing.

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Supply Issues Becton Dickinson Blood Collection Needles KFK217 and KFK216 (ICN 2941)

Ref: 2025/2941 - 15 May 2025

Important Customer Notice Status New Type Supply Disruption

The supplier Becton Dickinson has informed us of a supply issue with its Blood Collection Needle products.

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Supply Issues Vygon UK Ltd Procedure Pack FSU85000 (ICN 2907)

Ref: 2025/2907 - 15 May 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Procedure Packs from Vygon UK Ltd is now resolved.

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Supply Issues Vygon UK Ltd Blood Collection Needles FTR222 and FTR223 (ICN 2940)

Ref: 2025/2940 - 15 May 2025

Important Customer Notice Status New Type Supply Disruption

The supplier Vygon UK Ltd has informed us of a supply issue with its Blood Collection Needle products.

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Supply Issues Molnlycke Health Care Ltd Foam Dressing Adhesive Products ELA1167, ELA1103 and ELA1104 (ICN 2863)

Ref: 2025/2863 - 15 May 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Foam Dressing Adhesive products from Molnlycke Health Care Ltd is now resolved.

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  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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