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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.
Showing 2 ICNs only belonging to tag: Safety Alert Clear filter

Safety Alert Terumo UK Ltd Safety Hypodermic Needle 23G FTR3012 (ICN 3009)

Ref: 2025/3009 - 21 July 2025

Important Customer Notice Status Resolved Type Safety Alert

The product safety complaints received by NHS Supply Chain regarding a Safety Hypodermic Needle (FTR3012) have been thoroughly reviewed by Terumo UK Ltd.

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Safety Alert Aurum Pre-Filled Syringes Phased Introduction of New 10ml CONNECT Syringe Barrel: Importance of Selecting Compatible Needle Free Connectors to Minimise the Risk of Syringe Blockage (ICN 3015)

Ref: 2025/3015 - 16 July 2025

Important Customer Notice Status New Type Safety Alert

The MHRA has issued a Device Safety Information Notice, DSI 2025 02, to make healthcare professionals aware of the importance of using connectors which are compatible with the Aurum new connect syringe barrel.

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    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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