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Service Improvements

Our aim is to provide flexible and future-ready services to meet the diverse, changing needs of the NHS.

Every April, we deliver our annual business plan outlining our commitments and objectives for the year ahead. These commitments closely align to, and support our mid to long term strategy. We will keep working as One NHS Supply Chain, continuing to:

Buy Smart

Supply Right

Partner Expertly

See our Useful Links section for the latest details about our Business Plan 2024 – 2025, detailing the key activities that have been built specifically on the needs of our customers, using feedback gathered over the past 12 months.

Please also view our pages and latest information about the Digital Commerce Programme, eDirect in Focus and eDC Android Devices.