Become A HDS Customer
How can I become a HDS customer?
If Home Delivery Service sounds of interest and something you want to pursue, please get in touch. One of our Customer Relationship Managers can help to generate your bespoke proposal.
New Customers tell us that we are easy to do business with. With your written permission, we coordinate all data requirements with the incumbent supplier to complete the pricing exercise, thus allowing you to focus on other areas within your work plan.
Please note that patient data is securely stored in a standalone system that is fully compliant with GDPR.
Once the proposal is discussed and accepted, we will appoint an Implementation Manager to be your single point of contact. Who will coordinate with the NHS Supply Chain implementation team to oversee the smooth transition to our service.
Contact us
Interested in our Home Delivery Service? We are here to help answer any queries you may have or initiate discussions to generate a bespoke proposal.
HDS Implementation Managers:
Working nationally, our team manage all new business service implementations and existing customer trust service enhancement and savings projects. Leading on projects and bringing together the customer trusts and NHS Supply Chain’s customer service, operational partners and inventory teams.
Rachel Johnson
HDS Implementation Manager
Home Delivery Service
rachel.johnson@supplychain.nhs.uk
07511 701 211
Sean Loftus
HDS Implementation Manager
Home Delivery Service
sean.loftus@supplychain.nhs.uk
07720 157 232
Account Support Managers (ASMs):
Our dedicated team of Account Support Managers work nationally and manage all existing home delivery customers. We work with customer trusts on service reporting and identifying service enhancements, savings projects, and supplier relationships. ASMs champion the customer and are the link between the customer trusts and NHS Supply Chain’s customer service, operational partners and inventory teams.
General enquiries:
If you or a family member currently receive products from one of our Home Delivery services and would like to discuss this with us, please contact us via:
Home Delivery Service (HDS Customer Services)
home.delivery@supplychain.nhs.uk
0800 030 4466 (Patient line)
0800 141 2255 (Health Care Professionals’ line)
National manager: