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Customer Voice in Category Strategy Programme
Opportunities for our customers to get involved in the early stages of procurement and category strategy.

Our new programme is designed to enable proactive engagement with NHS trusts, in order to help us design and develop the right procurement strategies, and achieve enhanced benefit for the wider NHS.

Facilitated by our Voice of the Customer team, we are looking for customers from across a range of roles and disciplines to join one of our panels. The aim of the panels is to gather key customer knowledge and insight to help shape our future procurement activity.

The overall aim of this programme is to ensure the customer voice is embedded into the implementation and delivery of our category strategies. This will ensure that we will supply products that:

  • Are suitable for use.
  • Provide value for money.
  • Meet the needs of the NHS.

What benefits will trusts get by partaking in Category strategy customer advisory panels?

As well as learning about innovations being added to the new framework, customers will gain:

  • Ability to suggest new innovations that may be suitable to be added to the framework, to benefit patient care, care pathways and drive value for the NHS.
  • First sight of and input into potential savings levers, to factor into a savings work plan.
  • Greater engagement with us across our procurement activity, including visibility of key milestones within the procurement process.
Trade Meeting or Forum at Equinox House
Remote Teams or Zoom Call Meeting

How much time will I need to commit?

  • Typically two* Microsoft Teams meetings each with a duration of 45 minutes, over a period of 18 months.
  • Reviewing a summary of customer recommendations agreed in the meetings.

The first meeting will be an opportunity to review and provide feedback on the current framework prior to us going out to tender for the clinical area. The second meeting will provide you with an update on post procurement activity, as well as seeking your feedback on the initial outcomes of the tender.

Once the procurement activity has concluded, contract launch communications will then be issued as per the regular contract launch process via our website and Hospital Care team.

*For some of the more clinically complex products, there may be a requirement for additional engagement.

Schedule of category strategy customer advisory panel meetings – 2024

As a priority, we are currently looking for expertise to join our panels in February – in the product areas of surgical instruments, syringes and needles, wound closure, and medical IT.

Product AreaRoles RequiredFirst PanelSecond PanelFramework Start Date
Syringes, Needles and Associated Products> Primary and Secondary Care
> Service Leads (Theatres and A&E, IV Services, Anaesthetists, Community)
> Procurement Category Managers
> Clinical Procurement Specialists
February and March 2024April 2024August 2025
Surgical Instruments> Primary and Secondary Care
> Service Leads (Theatres and A&E)
> Procurement Category Managers
> Clinical Procurement Specialists
March 2024March 2024August 2025
Wound Closure> Primary and Secondary Care
> Service Leads (Theatres and A&E)
> Procurement Category Managers
> Clinical Procurement Specialists
March/April 2024June 2024October 2025
Medical IT> Radiologists
> Cardiology Service Leads
> Procurement Category Managers in Acute Trusts
February 2024April 2024December 2024
Minimally Invasive Surgery> Service Leads (Theatres)
> Procurement Category Managers
> Clinical Procurement Specialists
February 2024May 2024August 2025
Infusion Pumps and Administration Sets and Associated Products> Primary and Secondary Care
> Service Leads (Theatres and A&E, IV Services, Anaesthetists, Community)
> Procurement Category Managers
> Clinical Procurement Specialists
March / April 2024August / September 2026Extension October 2024
Renewal October 2026
Skin Cleansing Disinfection and Care> Primary and Secondary Care
> Infection Control or Tissue Viability Leads
> Procurement Category Managers
> Clinical Procurement Specialists
April 2024February 2025July 2026
Thermometer Devices and Support Products> Primary and Secondary Care
> Service Leads (Theatres and A&E, Community)
> Procurement Category Managers
> Clinical Procurement Specialists
> EBME / Mechanical Engineering
June 2024August 2024January 2026
Blood Pressure Cuffs> Primary and Secondary Care
> Service Leads (Theatres and A&E, Community)
> Procurement Category Managers
> Clinical Procurement Specialists
> EBME / Mechanical Engineering
July 2024September 2024November 2025
Central Venous Catheters and Associated Products> Primary and Secondary Care
> Service Leads (Theatres and A&E, IV Services, Anaesthetists, Community, Critical Care)
> Procurement Category Managers
> Clinical Procurement Specialists
September 2024November 2024April 2026

Guidance notes

If you would like to join one of our category strategy customer advisory panels please use our registration form.

For any other future category strategies that are not specified here, or for general queries about the programme, please contact us.

Voice of the Customer (VoC) Team

Voiceofthecustomer@supplychain.nhs.uk

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