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Supplier Update Boston Scientific Cyber Attack  (ICN 3464)

Important Customer Notice Status New Type Supply Disruption

Ref: 2026/3464 ICN Number: 3464

The situation is changing quickly, and the details provided here reflect the most up-to-date information available at the time of publication. 

Situation overview:

  •  On Tuesday 25 August 2026, one of our suppliers, Boston Scientific, identified a cyber security incident affecting certain information technology systems.
  • The attack resulted in a network outage and disruption to the company’s operations and business applications, including the ability to process and ship orders.
  • The investigation into the cyber security incident is ongoing. The company is working diligently to restore affected functions and systems access. However, the timeline for full restoration is not yet known.
  • We are working with Boston Scientific to better understand the situation and impact.
  • NHS Supply Chain has set up a Major Incident Team to manage this disruption and has collaborated with NHS England and the Department for Health and Social Care, who have engaged with the National Supply Disruption Response (NSDR) team, to provide a system wide response.
  • We will provide regular updates as more information becomes available.
  • Boston Scientific are also providing regular updates on their website. See our Useful Links section to view the latest update on the supplier’s website.
  • In the meantime, please remain vigilant and take extra care with any unusual emails claiming to be from Boston Scientific. 

Ordering: 

  • Boston Scientific automated ordering, picking, packing and shipping capabilities are currently unavailable. 
  • However, orders are still being received electronically (through EDI) but these remain static in a queue for future fulfilment.  
  • We will seek guidance from Boston Scientific on Friday 28 August on current orders in our system. 

Next steps: 

  • Continue to check this ICN for further updates. 
  • For support with ordering, please contact your Customer Service Team or Customer Service Advisor. 
  • For general queries, please email voiceofthecustomer@supplychain.nhs.uk 

Download our publications ▼

  • 3464 Boston Scientific Customer Letter 26 August 2026

    A PDF showing the customer letter for ICN 3464.
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