Supplier Update Boston Scientific Cyber Attack  (ICN 3464)

Update

• The supply disruption position remains the same as in yesterday’s update (Thursday 8 September 2026).

Next steps

• Continue to check this ICN for further updates.
• Continue to place orders as normal but do not duplicate existing ones.
• Activate any patient cardiac rhythm management monitoring devices using the guidance issued by Boston Scientific.
• Boston Scientific is asking their customers to continue to reach out to its sales representative to answer routine questions or call the customer care line on 0344 8004512 if there is an emergency need for a product for a procedure within the next 48 hours.
• For support with ordering, please contact your NHS Supply Chain Customer Service Team or Customer Service Advisor.
• For general queries, please email voiceofthecustomer@supplychain.nhs.uk

Manufacturing and distribution:

• Manufacturing and distribution levels both continue to accelerate, with a focus on reducing the backlog of orders.
• New orders can continue to be placed using the NHS Supply Chain catalogue and will go in a queue to be fulfilled.

Clinical information:

• Boston Scientific has restored access to its Latitude system which means Cardiac Implantable Electronic Devices (CIEDs) as well as remote monitoring and programming systems can now operate as normal.
• Remote monitoring activations for cardiac device implant communicators and Implantable Cardiac Monitor (ICM) remote monitoring can now resume.
• See our Downloads section to read Boston’s letters with the details of how to restore these services.
• NHS Supply Chain is working with Boston Scientific to examine information on stock levels to ensure sufficient stock is in place to meet clinical priorities. If any areas of concern are identified, alternatives for those products will be communicated via this ICN.

Next steps:

• Continue to check this ICN for further updates.
• Continue to place orders as normal but do not duplicate existing ones.
• Activate any patient cardiac rhythm management monitoring devices using the guidance issued by Boston Scientific.
• Boston Scientific is asking its customers to continue to reach out to its sales representative to answer routine questions or call the customer care line on 0344 8004512 if there is an emergency need for a product for a procedure within the next 48 hours.
• For support with ordering, please contact your NHS Supply Chain Customer Service Team or Customer Service Advisor.
• For general queries, please email voiceofthecustomer@supplychain.nhs.uk

Manufacturing and distribution:

• Boston Scientific has resumed manufacturing across most facilities globally, with additional capabilities continuing to come online.
• All sterilisation facilities are operational and processing products.
• Boston Scientific has resumed processing and shipping customer orders from its European Distribution Centre.
• It will take some time to clear the backlog of queued orders and there may be intermittent issues with the availability of some products while Boston Scientific works to fully restore services back to business as usual.
• New orders can continue to be placed using the NHS Supply Chain catalogue and will go in a queue to be fulfilled.
• Boston Scientific’s access to the Supplier Portal has been restored and they are now updating records to say whether full or part orders have been delivered to trusts.
• See our Useful Links section to read Boston Scientific’s latest update on its manufacturing and distribution position on its website.

Cyber assurance:

• Boston Scientific continues to work with specialist company CrowdStrike to restore its impacted internal computer systems in a safe and secure manner.
• No further evidence has been found of any unauthorised activity since the date of the cyber-attack. The work to provide complete assurance that there are no ongoing cyber security risks continues.

Clinical information:

• Information for Clinical Choice (ICC) documents are being prepared for key areas impacted by the disruption. The first one will be for endoscopy products.

Next steps:

• Continue to check this ICN for further updates.
• Continue to place orders as normal but do not duplicate existing ones.
• Boston Scientific is asking its customers to continue to reach out to its sales representative to answer routine questions or call the customer care line on 0344 8004512 if there is an emergency need for a product for a procedure within the next 48 hours.
• For support with ordering, please contact your NHS Supply Chain Customer Service Team or Customer Service Advisor.
• For general queries, please email voiceofthecustomer@supplychain.nhs.uk

Ordering:

• Boston Scientific has resumed processing and shipping customer orders for the majority, but not all, of its products using available stock in its European Distribution Centre.
• The company has begun to work through the backlog of orders and has put on extra shifts at its distribution centre to accelerate this process. It will take some time to clear the backlog of queued orders.
• Please note that due to the cyber protections in place, Boston Scientific does not currently have access to the Supplier Portal. This means it cannot update the system to indicate whether full or part orders are being met.
• New orders can continue to be placed using the NHS Supply Chain catalogue and will go in a queue to be fulfilled.
• Manufacturing has not yet restarted but Boston continues to work towards restoring all its services.
• See our Downloads section to read Boston Scientific’s latest update on the distribution of orders.

Customer webinar:

• An NHS Supply Chain customer webinar was held today (4 September 2026) to brief all trusts on the supply disruption.
• See our Downloads section to read the presentation slides.

Cyber assurance:

• Boston Scientific continues to work with specialist company CrowdStrike to restore its impacted internal computer systems in a safe and secure manner.
• No further evidence has been found of any unauthorised activity since the date of the cyber-attack. The work to provide complete assurance that there are no ongoing cyber security risks continues.
• There has been no change to previous guidance that Boston Scientific has given regarding patient monitoring devices. See our downloads section to read Boston’s latest letter which sets out the advice in detail.

Clinical information:

• NHS Supply Chain will start to share Information for Clinical Choice (ICC) and product listings from next week giving details of alternative products to support clinical decision making.

Next steps:

• Continue to check this ICN for further updates.
• Continue to place orders as normal but do not duplicate existing ones.
• Boston Scientific is asking its customers to continue to reach out to its sales representative to answer routine questions or call the customer care line on 0344 8004512 if there is an emergency need for a product for a procedure within the next 48 hours.
• For support with ordering, please contact your NHS Supply Chain Customer Service Team or Customer Service Advisor.
• For general queries, please email voiceofthecustomer@supplychain.nhs.uk

Ordering:

• Boston Scientific has issued guidance for trusts with an emergency need for a product that is necessary for use in a scheduled procedure in the next 48 hours.
• Trusts in this position should call the Boston Scientific UK Customer Care team on 0344 8004512. See our Downloads section to read the guidance letter.
• A limited number of orders continue to be fulfilled. This number is expected to increase in the coming days.
• Orders are still being received electronically (through EDI) and are in a queue for fulfilment.

Clinical information:

• NHS Supply Chain will start to share Information for Clinical Choice (ICC) and/or product listings from next week giving details of alternative products to support clinical decision making.

Cyber assurance:

• Boston Scientific continues to work with specialist company CrowdStrike to restore its impacted internal computer systems in a safe and secure manner.
• No further evidence has been found of any unauthorised activity since the date of the cyber-attack. The work to provide complete assurance there are no ongoing cyber security risks continues.

Next steps:

• Continue to check this ICN for further updates.
• Boston Scientific is asking its customers to continue to reach out to its sales representative to answer routine questions or call the customer care line if there is an emergency need.
• For support with ordering, please contact your NHS Supply Chain Customer Service Team or Customer Service Advisor.
• For general queries, please email voiceofthecustomer@supplychain.nhs.uk

Ordering:

• Boston Scientific automated ordering, picking, packing and shipping capabilities remain unavailable.
• Orders are still being received electronically (through EDI) but these remain in a queue for future fulfilment.
• As a result, trusts can continue to order Boston Scientific products as normal but should be aware that delivery will be delayed.
• NHS Supply Chain is in discussions with Boston Scientific about how this backlog of orders will be handled. The outcome of this will be communicated as soon as it is agreed.
• A limited number of orders have been fulfilled using manual systems and Boston Scientific hopes to be able to fulfil more orders from later this week or early next week.
• In the meantime, NHS Supply Chain is manually pushing out delivery dates on queued orders because Boston Scientific doesn’t currently have access to the Supplier Portal to amend the dates.
• Please note, there is no guarantee that these will be the delivery days until confirmation is received from Boston Scientific on shipping dates. Delivery dates may need to be amended again.

Clinical information:

• NHS Supply Chain clinical teams are working with Boston Scientific to agree clinical priorities for available stock once the company is shipping orders again.
• Work is underway in collaboration with the Department of Health and Social Care, NHS England and National Supply Disruption Response (NSDR) to establish Clinical Reference Groups, where appropriate. These groups will help to establish clinical priorities for available stock.
• Details of suitable alternative products are also being prepared.

Cyber assurance:

• Boston Scientific continues to work with specialist company CrowdStrike to restore its impacted internal computer systems in a safe and secure manner.
• While no further evidence has been found of any unauthorised activity since the date of the cyber-attack, systems will only become operational once Boston Scientific and CrowdStrike have complete assurance that there are no ongoing cyber security risks.

Next steps:

• Continue to check this ICN for further updates.
• Boston Scientific is asking customers to continue to reach out to its sales representative during this time to address questions.
• For support with ordering, please contact your NHS Supply Chain Customer Service Team or Customer Service Advisor.
• For general queries, please email voiceofthecustomer@supplychain.nhs.uk

Ordering:

• Boston Scientific automated ordering, picking, packing and shipping capabilities remain unavailable.
• However, orders are still being received electronically (through EDI) but these remain static in a queue for future fulfilment.
• As a result, trusts can continue to order Boston Scientific products as normal but should be aware that delivery will be delayed.

Clinical information:

• Boston Scientific has provided an update on the impact of the incident on its cardiac rhythm management remote monitoring systems.
• It has also confirmed that its selective internal radiation therapy (SIRT) radiotherapy products are unaffected by the supply disruption.
• See our Downloads section to read both these updates from Boston Scientific.

Next steps: 

• Continue to check this ICN for further updates.
• Boston Scientific is asking customers to continue to reach out to its sales representative during this time to address questions.
• For support with ordering, please contact your NHS Supply Chain Customer Service Team or Customer Service Advisor.
• For general queries, please email voiceofthecustomer@supplychain.nhs.uk

Ordering:

• Boston Scientific automated ordering, picking, packing and shipping capabilities are currently unavailable. 
• However, orders are still being received electronically (through EDI) but these remain static in a queue for future fulfilment.
• We will seek guidance from Boston Scientific on Friday 28 August on current orders in our system. 

Next steps:

• Continue to check this ICN for further updates. 
• For support with ordering, please contact your Customer Service Team or Customer Service Advisor. 
• For general queries, please email voiceofthecustomer@supplychain.nhs.uk