Microsoft 365 global outage
Update – 13 November 2026, 4.02pm
The situation with the Microsoft 365 global outage is improving. Inbound communications are beginning to flow through our systems, although there may still be a backlog.
Our warehouse and transport operations are continuing to operate as normal and we do not currently anticipate any impact to deliveries.
Where necessary, our teams will continue to contact customers and suppliers by telephone. Suppliers should continue to log on to the Supplier Portal to download a copy of their orders.
We will continue to monitor the situation over the weekend.
Previous update – 13 November 2026, 10.54am
We are aware of the Microsoft 365 global outage affecting Outlook, Teams and other services. We are monitoring the situation and have put interim arrangements in place to minimise disruption to our customers and suppliers.
Deliveries and operational services
Our warehouse and transport operations continue to operate as normal and we do not currently anticipate any impact on deliveries scheduled today. However the outage is affecting some inbound delivery communications and new orders.
It is also causing delays to Patient Referral Forms being received for our Home Delivery Service. Where necessary, our teams will contact customers and suppliers by telephone.
Our customer services telephone lines are operating as normal and regional hub contact information can be found here: Customer Services Teams » NHS Supply Chain
Information for suppliers
Due to the Microsoft 365 global outage, suppliers that receive their orders by email will not receive orders or notifications.
We are advising suppliers to log on to the Supplier Portal to download a copy of their orders.
Links section
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Supplier Portal Information
Everything that existing suppliers need to know about our Supplier Portal including a 'how to' video.