Customer Services

Information, help, support and guidance

North

Map Icon - Click Here For Larger Printable Version

Christopher Davidson

Regional Customer Services Manager

Email: christopher.davidson@supplychain.nhs.uk

North East England Normanton Distribution Centre

Julie Southall

Customer Services Team Leader

Tel: 01928 240562 Email:julie.southall@supplychain.nhs.uk

North West England Runcorn Distribution Centre

Cathy Southern

Customer Services Team Leader

Tel: 01928 240564 Email:cathy.southern@supplychain.nhs.uk

Central and South West

Map Icon - Click Here For Larger Printable Version

Sarah Young

Regional Customer Services Manager

Email: sarah.young@supplychain.nhs.uk

TBC

Assistant Regional Customer Services Manager

Email: TBC

North Midlands Alfreton Distribution Centre

Wendy Nye

Customer Services Team Leader

Tel:01623 587173
Email:wendy.nye@supplychain.nhs.uk

South Midlands Rugby Distribution Centre

Leah Elliott

Customer Services Team Leader

Tel:01623 587092 Email:leah.elliott@supplychain.nhs.uk

South West England Bridgwater Distribution Centre

Rebecca Allen

Customer Services Team Leader

Tel:01623 587165 Email: rebecca.allen@supplychain.nhs.uk

South and East

Map Icon - Click Here For Larger Printable Version

Sarah Smyth

Regional Customer Services Manager

Email: sarah.smyth@supplychain.nhs.uk

Southern England Maidstone Distribution Centre

Lee Waterfield

Customer Services Team Leader

Tel:01622 402669 Email:lee.waterfield@supplychain.nhs.uk

East of England Bury Distribution Centre

April Archer

Customer Services Team Leader

Tel:01622 402691 Email:april.archer@supplychain.nhs.uk

Home Delivery Service Enquiries

Cheryl Murray

Customer Services Manager

Team Leaders: Nicola McDonnell, Danielle Haigh and Sarah Swain.

Patient Line : 0800 030 4466
Health Care Professionals : 0800 141 2255
Fax 01924 328835

Email: homedelivery@nhs.net

Customer Feedback

For general enquiries please contact your Customer Service Advisor or email customer.service@supplychain.nhs.uk

We do recognise that occasionally we may not live up to your expectations. So, if you would like to provide customer feedback or suggest a way in which we could have served you better, please click here for details.

Urgent Service Updates

15/03 14:10Home Delivery Service – Update. Care home deliveries remain on schedule and own home deliveries are on track. Order volumes will return to full quantity from Friday deliveries onwards (15/03/2019). Patients who have received a reduced quantity will receive the balance of their order in the coming weeks. We are currently experiencing issues with the order status from our warehousing system into the HDS online system. This is being addressed and an update will be provided once it is resolved. For emergency queries only, please contact: Home Delivery Customer Service Manager, Cheryl Murray Tel: 07503 163 189 (for trust use only) Email: Cheryl.murray@supplychain.nhs.uk OR Home Delivery Customer Service Team Leader, 0800 141 2255 Option 2

18/03 10:08We are aware some users are experiencing performance issues with our online applications; ordering, catalogue and website. Our IT team are working on these issues as a high priority to restore normal service. If you require any support in the meantime then please contact your local Customer Service team.

Quick links
Follow us on Twitter

Delivering value to the NHS