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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access early information about potential supply disruption prior to a full ICN being published on our website – view Early Informs.
  • Have a ‘Forward View’ of pending contractual changes, please view the new page and log in for access.
  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

Pricing Update Pre-Operative Scrub Brushes Multiple Products (ICN 1865)

Ref: 2022/1865 - 30 January 2023

Important Customer Notice: Update

We have been informed of an update to the supply issues with Pre-Operative Scrub Brushes.

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Pricing Update Multiple Suppliers Textiles Multiple Products (ICN 1801)

Ref: 2022/1801 - 19 January 2023

Important Customer Notice: Pricing Update

We have been informed of a contractual change on textiles products.

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Pricing Update Ambient Food Multiple Products (ICN 1912)

Ref: 2023/1912 - 11 January 2023

Important Customer Notice: Pricing Update

We have been informed of a contractual change on the Ambient Food framework which is causing supply issues.

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Pricing Update Suction Connecting Tube (ICN 1981)

Ref: 2023/1981 - 10 January 2023

Important Customer Notice: Pricing Update

We have been informed of a contractual change on a Suction Connecting Tube.

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Pricing Update Paper Hygiene Multiple Products (ICN 1837)

Ref: 2022/1837 - 29 December 2022

Important Customer Notice: Resolved

We have been informed of a contractual change on Paper Hygiene products.

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Pricing Update Paper Hygiene Multiple Products (ICN 1961)

Ref: 2022/1961 - 28 December 2022

Important Customer Notice: Pricing Update

We have been informed of a contractual change on Paper Hygiene products.

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Pricing Update Multiple Suppliers Paper Hygiene Multiple Products (ICN 1905)

Ref: 2022/1905 - 22 December 2022

Important Customer Notice: Pricing Update

The product listing for Paper Hygiene has been updated to include VAT.

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Pricing Update Catering Consumables Multiple Products (ICN 1931)

Ref: 2022/1931 - 6 December 2022

Important Customer Notice: Pricing Update

We have been informed of a contractual change on catering consumables.

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Pricing Update Procedure Pads Multiple Products (ICN 1891)

Ref: 2022/1891 - 2 December 2022

Important Customer Notice: Pricing Update

We have been informed of a contractual change on Procedure Pads (formally Underpads).

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Pricing Update Domestic and Dosed Chemicals Multiple Products (ICN 1880)

Ref: 2022/1880 - 29 November 2022

Important Customer Notice: Pricing Update

We have been informed of a contractual change on Domestic and Dosed Chemicals products.

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Downloads ▼

  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
    Login to view the downloads