Important Customer Notices (ICNs)

In response to customer feedback, you can now:

Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
See our Downloads ▼ section to view this summary now.
Quickly display ICNs using Filter options.

Ref: 2026/3324 - 12 May 2026

Important Customer Notice Status Update Type Contractual Change

The supply issue with energy devices within our Minimally Invasive Surgery framework due to a contractual change is continuing.

Ref: 2026/3269 - 2 March 2026

Important Customer Notice Status New Type Contractual Change

The supplier Spectrum X Direct Ltd is leaving our Hand Hygiene framework.

Ref: 2026/3206 - 12 January 2026

Important Customer Notice Status New Type Contractual Change

The current General Wound Care framework is due to expire on 31 January 2026.

Ref: 2025/3054 - 3 October 2025

Important Customer Notice Status Update Type Contractual Change

We have been informed of a contractual change on Baby Boards and Tube Filling Cannula Kwill products.

Ref: 2025/3085 - 11 September 2025

Important Customer Notice Status New Type Contractual Change

We have been informed of a contractual change on Guidion, TrapIT, Nhancer Pro X and Recross products that will terminate on 30 September 2025.

ICN Weekly Dashboard
An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.