Why join a customer advisory panel?
Your expertise helps shape better supply chains, improve patient care and deliver value across the NHS.
- Influence decisions on the procurement strategies for key product areas that directly affect your trust.
- Share experiences, best practice and challenges.
- Network with colleagues across clinical and procurement roles.
- Contribute to the development of cost-effective, high quality frameworks.
For any other future category strategies that are not specified here, or for general queries about the programme, please contact us.
Voice of the Customer (VoC) Team
Sign up to join one of our panels
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Explore available panels
Masks, Gowns, Visors, PAPRs
Clinical and Sharps Waste Management
Cloths NCP
Neuromodulation Devices and Associated Products
Simulation Devices and Services
ENT Endoscopy / Flexible Endoscopy / Rigid Endoscopy
External Defibrillation Devices, Related Equipment and Associated Accessories
Additional information
What benefits will trusts get by partaking in category strategy customer advisory panels?
As well as learning about innovations being added to the new framework, customers will gain:
- Ability to suggest new innovations that may be suitable to be added to the framework, to benefit patient care, care pathways and drive value for the NHS.
- First sight of and input into potential savings levers, to factor into a savings work plan.
- Greater engagement with us across our procurement activity, including visibility of key milestones within the procurement process.
How much time will I need to commit?
Requirements on your time and commitment may vary, dependant on the framework type and category area. There will be flexibility in the different types of engagement, and how we collate your feedback:
- Microsoft Teams meetings
- Live polls
- Questionnaires
- Email communications.
The decision was made to open up the engagement into category strategy, moving away from a sole responsible trust (Lead Reference Trust) to ensure we are capturing input from a wider scope of customers to support a strategy aligned to customer needs.
There will be opportunity to review and provide feedback on the current framework prior to us going out to tender for the category area. Updates will be provided post procurement activity, as well as seeking your feedback on the initial outcomes of the tender.
Once procurement activity is concluded, customers will be provided with details of the outcome via contract launch communications (available six weeks prior to the framework / contract start date).
