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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
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  • Quickly display ICNs using Filter options.
Showing 10 ICNs only belonging to tag: Product Update Clear filter

Product Update Winter Preparedness 2025 / 2026 – Strengthening Our Response (ICN 3071)

Ref: 2025/3071 - 26 February 2026

Important Customer Notice Status Resolved Type Product Update

We continue to have good product stock levels and are not seeing any significant changes to ordering patterns or volumes of orders so far in 2026.

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Product Update Urgo Ltd Graduated Compression Hosiery Products (ICN 3168)

Ref: 2025/3168 - 26 February 2026

Important Customer Notice Status Resolved Type Product Update

The product update due to a change in unit of issue with Graduated Compression Hosiery products is now resolved.

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Product Update Medline Industries Ltd Medium and High Concentration Oxygen Facemasks (ICN 3224)

Ref: 2026/3224 - 20 January 2026

Important Customer Notice Status New Type Product Update

The supplier Medline Industries Ltd has informed us of a product update with its Medium and High Concentration Oxygen Facemask products.

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Product Update GV Health Limited Polymer Aprons (ICN 3213)

Ref: 2026/3213 - 13 January 2026

Important Customer Notice Status New Type Product Update

The supplier GV Health Limited has informed us of a product update with some of its Polymer Aprons.

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Product Update GBUK Healthcare Prefilled Syringe Externally Sterile Products (ICN 3196)

Ref: 2025/3196 - 19 December 2025

Important Customer Notice Status New Type Product Update

The supplier GBUK Healthcare has informed us of a product update with its Prefilled Syringe Externally Sterile products.

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Product Update Ontex UK Ltd Bodyworn Disposable Continence Pads (ICN 3184)

Ref: 2025/3184 - 12 December 2025

Important Customer Notice Status New Type Product Update

The supplier Ontex UK Ltd has informed us of a product update with its Disposable Continence Pads.

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Product Update Johnson & Johnson Medical Ltd Surgiflo Haemostats ELS041, ELS061, ELS065 and ELS115 (ICN 3177)

Ref: 2025/3177 - 8 December 2025

Important Customer Notice Status New Type Product Update

The supplier Johnson & Johnson Medical Ltd has informed us of a product update with its Surgiflo Haemostats product range.

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Product Update Dakota Integrated Solutions Limited Thermal Wristband Cartridges (ICN 2869)

Ref: 2025/2869 - 21 November 2025

Important Customer Notice Status Update Type Product Update

The product update due to a new range of Thermal Wristband Cartridges from Dakota Integrated Solutions is continuing.

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Product Update Multiple Suppliers NRFit™ Connectors (ICN 890)

Ref: 2019/890 - 6 November 2025

Important Customer Notice Status Update Type Product Update

We would like to update you with all the available products within NRFit™ range.

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Product Update Nationally Contracted Products (NCP): Blunt Fill Drawing Up Devices (ICN 2166)

Ref: 2023/2166 - 15 June 2023

Important Customer Notice Status New Type Product Update

Nationally Contracted Products (NCP) initiative is strategically co led by NHS Improvement and the Department of Health and is being operationalised through the NHS Supply Chain.

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  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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