Important Customer Notices (ICNs)

In response to customer feedback, you can now:

Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
See our Downloads ▼ section to view this summary now.
Quickly display ICNs using Filter options.

Ref: 2026/3403 - 8 September 2026

Important Customer Notice Status Update Type Product Update

The discontinuation with the chest drain range from Cardinal Health UK Ltd is continuing.

Ref: 2026/3224 - 8 September 2026

Important Customer Notice Status Resolved Type Product Update

The product update has now been implemented across the nine affected products.

Ref: 2026/3339 - 26 August 2026

Important Customer Notice Status Update Type Product Update

The transition from 3M Healthcare to Solventum is continuing with the update of its product branding.

Ref: 2026/3348 - 6 August 2026

Important Customer Notice Status Update Type Product Update

The phased replacement of GN91 examination gloves with GN90 examination gloves from Polyco Healthline is continuing.

Ref: 2026/3334 - 4 August 2026

Important Customer Notice Status Resolved Type Product Update

The Biogel Super-Sensitive 975 range is being phased out and replaced by the Biogel Super-Sensitive 825 range.

Ref: 2025/3177 - 8 December 2025

Important Customer Notice Status New Type Product Update

The supplier Johnson & Johnson Medical Ltd has informed us of a product update with its Surgiflo Haemostats product range.

ICN Weekly Dashboard
An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.