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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.
Showing 6 ICNs only belonging to tag: Product Update Clear filter

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Personal Protective Equipment (PPE) Increased Demand Update (ICN 2790)

Ref: 2025 / 2790 - 9 January 2025

Important Customer Notice: Product Update

Type IIR and FFP3 face masks have been placed on demand management.

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Supply Issues ICU Medical International Ltd Blood Gas Syringes (ICN 2722)

Ref: 2024/2722 - 6 January 2025

Important Customer Notice: Update

The supply issue with Blood Gas Syringes from ICU Medical International Ltd is continuing.

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Product Update GOJO Industries Hand Hygiene and Associated Products and Services (ICN 2523)

Ref: 2024/2523 - 12 December 2024

Important Customer Notice: Update

Demand management has been removed from all Ecolab and Essity products.

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Product Update Removal of Blue Diamond Supply Route (ICN 2544)

Ref: 2024/2544 - 9 January 2025

Important Customer Notice: Update

An updated product listing is available which shows all NPCs which have been transitioned to a new supply route or delisted in this update.

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Product Update Non-Stock Supplier Closures Over the Festive Period (ICN 2764)

Ref: 2024/2764 - 13 December 2024

Important Customer Notice: Update

We have been informed of an updated closure date over the festive period by H&R Healthcare Ltd for Blue Diamond and eDirect products.

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Product Update GOJO Industries Hand Hygiene and Associated Products and Services (ICN 2523)

Ref: 2024/2523 - 12 December 2024

Important Customer Notice: Update

Demand management has been removed from all Ecolab and Essity products.

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Product Update Becton Dickinson Increased Product Complaints Linked with Single Lumen Injectable FSQ85377 (ICN 2710)

Ref: 2024/2710 - 22 October 2024

Important Customer Notice: Product Update

We are seeing an increase in product complaints linked with the following product code: FSQ85377 - PICC line single lumen 4FR Valved Power Injectable with Micro Introducer Kit ECG Compatible Full Tray. Manufacturer Product Code - CK000375.

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Product Update Multiple Suppliers NRFit Connectors (ICN 890)

Ref: 2019/890 - 18 October 2024

Important Customer Notice: Update

We would like to update you with all the available products within NRFit range.

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Product Update Ecolab Ltd Skin Disinfection Medicinal Products DEC85020 (ICN 2643)

Ref: 2024/2643 - 14 August 2024

Important Customer Notice: Product Update

The supplier Ecolab Ltd has informed us of a product update with its Skin Disinfection Medical products.

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  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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